LA Fitness — Local services in Lyndhurst

Hello, I have a lengthy but SPECIFIC story to share about Esporta fitness (South Euclid):

First off, I would like to give Curtis Sims a big shout out. Curtis is the director of personal training at Esporta Fitness in South Euclid Ohio. I initially signed up for personal training 6 months ago (July 2023) — Curtis was great then and deserved a google review at that time. Nonetheless, I recently had a total knee replacement 2 weeks ago. Curtis was pivotal in keeping me informed as he spoke with both upper management & I several times regarding placing my personal training fees on hold.

Secondly, Matthew Wenzel, the district manager of all Cleveland & Toledo, OH clubs was involved in the whole ordeal of trying to get my personal training memebership paused as my surgeon requested that I not participate in further personal training for 2 months post surgery. I had 4 encounters with Matthew at the South Euclid location and none of them were successful until I got Curtis involved. Encounters were as follows:

I spoke with Matthew over the phone (12/6/2023)

I spoke with Matt by phone again (12/11/23)

After having my total knee replacement surgery, on 12/12/23, I had to visit the Esporta club with my son to assist me and speak to Matt in person (12/15/23)

I once again visited the club on 12/19/23 (as I had still not received any email or notification that my personal training account had been paused) and at this time I spoke with Curtis — within two hours. The issue was resolved with an email to verify.

I understand this review/message is quite lengthy, but I want to bring specific light to the good and bad behaviors of specific individuals associated with this club.

Once again, huge shoutout to Curtis Sims. He truly does care and wants the best for all of his clientele. For anyone who is looking for personal training, I would highly suggest going into Esporta at Legacy Village, and speaking with Curtis — you will not be disappointed. Happy 2024 new...

I am continually frustrated with the facilities at Esporta. It takes forever for anything to get fixed. For instance, there are parts of the ceramic tile in the steam room that have been missing for about a year! It makes it uncomfortable to sit in these areas, not to mention possibly unsanitary. There is always standing water in the steam room! Bacteria! Stench! There was a missing plank on one of the benches in the sauna. Made it dangerous to climb onto the top tier. Monts later, it is still not completely fixed. One evening, I came in to find only 2 shower stalls with soap in them. I informed the front desk. 3 days later, I came in, and there was not one shower with soap in it. Two receptacles were broken, and 4 were empty! UNACCEPTABLE!!! When equipment breaks down, again, it takes forever to fix.

The lack of cleanliness is a major problem. The men's locker room is abominable! You can smell the stench as you come down the hall toward it. Why is there carpet in it? There is no carpet at the 2 west side locations. And the carpet is obviously not cleaned daily. I can't imagine the bacteria and other germs from people walking on it after getting out of the shower or steam room. I have seen used water bottles, trash, towels, articles of clothing left in the locker room, sauna, and steam room for days. Obviously, these places are not cleaned like they should be.

I don't mean to be extremely negative, but I, along with many other members, find these issues to be unacceptable. I have known many members to leave and go to another gym because of these issues. I only stay because it's close to my house. But it's getting to the point where I'm willing to drive further to access a CLEAN gym with working equipment. And finally, this is the only gym I've ever seen with no water fountain, scale, or paper towels available in the locker room. I'm sure we can do better, folks. I hope I see it before I decide to change...

LA Fitness UNFAIR fee charges- be aware

My husband and I have been members of La Fitness, at the Esporta Legacy Village, Ohio, 44124, for five months now. (Since October 2024).

My husband changed job and his new employer has a different policy regarding wellness and we had to change our membership scheme.

On February 24th., even though my previous membership was still valid, We went there just to change scheme. We were told, no problem, we will sign you again, you just have to choose your plan. We did it and  the regional manager who was training a new sales person, said you have to pay: *initiation fee, plus *your monthly fee plus *your annual fee. We were surprised to be asked to pay again initiation fee and annual fee as we were already members! The regional manager said it doesn’t matter you have to pay again.

I personally believe that these charges are unfair, why do we have to pay initiation fee if you are already a member? Why do you have to pay annual fee when you already paid it when you enroll for the first time? He didn’t offer other explanation, rather than it is the way it is! We even complaint to “customer services in writing and we were told “this is an international company and this is the policy that we follow” we cannot waive those fees, every time you change a contract you have to pay all the fees again, it doesn’t matter if you change it in the same year or just few months after. They even dare to say, If you do not agree we can cancel you contract and you can go to a gym that doesn’t charge initiation fee! GREAT CUSTOMER SERVICE! With those extra fees you are paying the equivalent of 4 months of membership, meaning in reality you pay 16 months on your glorious membership!!

Be aware my friends of these fee charges...