Charm Gai Thai Restaurant — Restaurant in Lynnwood

A very cute and tasty Thai restaurant in the central area of the Alderwood area in Lynnwood. They serve all the classic Thai food from noodles to rice dishes and curries to grilled items. The presentation of the food is on point too. I love coming here for the pad Thai and sauted fresh eggplant. Perfect to get your own entree or share with the family and friends.

Food I came with my family and we got a couple of dishes to share. The chicken pad Thai was delicious. I don't like it when the pad Thai is saturated in sauce but they do not do it here. There was plenty of chicken and it was not dry. The pad see ew is also a great choice as well. The minions meat is a Gai special that is recommended and I would recommend it as well. It's a chicken marinated in spices and the sauce that comes with it is interesting as well. We also got the sauted fresh eggplant and the garlic prawns. I loved how they give so much vegetables with these dishes and let it balance out there entire meal. I wish there was a little bit more shrimp though.

Atmosphere Casual place to grab some lunch or dinner with any sized party. The decorations inside are cute. I love the tables and chairs since they add some charm to the whole place!

Pricing Average prices for Thai food and I really think it's a good deal for the food that you get.

Service Service was good and the staff are friendly!

Other Packing in front since the restaurant is part of a strip mall right next to the...

My last order was at 3:30 pm with pickup at 4 pm...not a busy time in the dining room. I've been a customer for a few years, the food is consistently good, but experiences have become consistently objectionable...I won't be returning:

1. I called in, ordered 3 items and was charged for 4. I specifically said "no rice," at least twice during ordering - to ensure it was understood.

2a) I paid $15 plus tax per item for take-out, not $13 per item plus tax for eat-in. The price difference is substantial...and the restaurant's payment system still asked me to pay a tip!

2b) The restaurant admits it charges MORE per item for ALL PICK-UP ORDERS...however, I am NOT Grub Hub nor Uber Eats, I am first-party customer self-ordering by phone AND picking up IN PERSON! There's NO excuse for charging me $2 more per item...

2c) As a direct to-go pickup customer, the restaurant's saving on overhead because there's no table to serve, no checking the table, no cleaning the table, no cleaning dishes...yet a tip is sought nonetheless.

3a) When calling in, the phone line is consistently scratchy and the kitchen too close/noisy for conversation. Maybe a headset would help or not taking calls so close to the kitchen.

3b) Phone staff are consistently impatient and typically must yell to be heard...so the caller must, too. This yelling into the phone is unpleasant...including when visiting or eating in-house. Who wants to overhear stressful...

First and foremost the service sucks. The lady server we had was rude, entitled, short worded, and infective as a server. Why are we asking multiple times for common items, no water refills, and a major lack of common courtesy. She also ignored a guy asking for something while she was 2 feet away (we heard him on the opposite side of the restaurant)...if I knew we were going to be disrespected we would have just ate at home. Treat your customers better, it appears to be a common issue on the reviews.

I'm starting to question why people are raving about the food? No disrespect, but have they ever had good Thai food? Was it awful? Eh, maybe not awful...but 5 stars? For what?

My pad see ew was not good. Rather a disappointment considering how easy it is to sear some slices of beef...but instead I got chunks of dry bottom round? As soon as it arrived I could see it was overcooked...the noodles had basically no sauce or wet texture as it should. It was weird...i don't think I've had phad see ew like this before. Curry dish was okay.

Portions are pretty small and inconsistent. We bought 2 dishes very identical at $15/each and one was clearly bigger. Bummer, I was still hungry.

Wouldn't even think of coming back again due to service alone, get it together. Treat everyone with respect.

Ending it on a positive note - Cool roosters interior decoration.

Food* 2/5 Service* -2/5 Rooster...