I’m extremely disappointed and disgusted with the product being sold at Heinen’s from this bakery, particularly the poppyseed bread. I purchased the poppyseed bread with an expiration date three days away, but when I went to eat it the day of purchase, I found MOLD ALL OVER THE BOTTOM OF THE BREAD. I returned it and informed customer service that selling moldy food is unacceptable. They assured me they would report the issue to the bakery.
However, just a week later, I visited Heinen’s for groceries and out of curiosity went to look at the poppyseed bread…. Shockingly, every poppyseed bread was covered in mold- both top and bottom- even though they weren’t expired. This is unacceptable to sell products that arrive moldy on the day of new shipment. Many customers, especially elderly ones, might only check the expiration date and miss the visible mold. This isn’t the first time I’m seeing this since my incident.. Every time I visit Heinen’s, I seem to notice the same issue with the item and I’ve repeatedly informed the workers out of respect to customers, to take these moldy breads off the shelf, which leads to them consistently saying they will report it to the bakery, but nothing seems to change. Clearly, the reporting process isn’t effective, and the moldy bread continues to be sold. While I don’t believe this is Heinen’s fault whatsoever, the bakery supplying these products is to blame. Selling moldy food puts people at risk of food poisoning. Please take action to ensure this issue is resolved and that the moldy products are no longer being supplied...
Read moreI love quirky old bakeries with a great reputation and thought I’d order my husband’s birthday cake there two days before. The person in charge of cakes who took my order did not seem happy about my ordering two days before it was needed, so I recommend ordering several days before. They don’t do quarter sheets so I ordered the next smallest—a 10” 3-layer round. I asked if they have almond flavored cake and butter cream icing, but she said that she would only do a pudding whipped cream blend frosting (that ended up tasting like it had been sitting in the bakery a little too long). The cake was 60% frosting, 40% cake. It had a decent strawberry filling. The cake person was very unfriendly and never made eye contact. There was no price sheet so I was shocked when she seemed to just throw out the price of 50 bucks. I expected to pay $30-40. Nobody in the family liked the taste of the cake at all—thought it tasted “weird”. I was so disappointed. I was hoping to start giving my business to this little hole-in-the-wall family bakery instead of our local grocery chain, but...
Read moreWe had been planning on making the trip to Macedonia for about 2 yrs. Yesterday we finally went and what a disappointment! The bakery is not what you would expect, its like a slum. But the he / she that they hired to get you your pastries and take your money, IT will make you feel like you are bothering them. My mom spent over $100.00 and kept feeling the need to apologize to the He/She that was taking her order. The Cheese and Cherry struedels are lousy! the cheese they use taste like butterscotch. We purchased 1 walnut roll large 1 large poppyseed roll, 1 large cheese strudel, 1 large cherry strudel, 6 loafs of large rye breads. 1 small cheese struedel, any several pastries like Eclair’s, and some sort of donuts with walnuts
what a huge disappointment, to drive all that way to be treated like you are bothering them by spending money on the lousy pastries And what a shame because my grandfather would buy this bread 40 years ago. Reineckers has lost our families business...
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