Keyhole Bar & Grill — Restaurant in Mackinaw Township

We were greeted by a friendly hostess and seated after a short 15 minute wait, what transpired over the next 30 minutes was a lesson in how not to treat customers. I don't put all the blame on our server, but she did misquote a price for onion ring appetizers. I ordered the perch dinner, when it arrived at my table it was overcooked as were the fries. I took one bite of the fish and immediately spit it out. The perch tasted as if someone left it out for a week then decided to hide the bad flavor by sending out a dried overcooked product. What constitutes customer service has apparently been forgotten by management or the owners, but I guess one should expect lousy customer service in a tourist trap town. When a customer offers to pay extra for a substitute what does it hurt to accommodate said customer. Not only was I told that I could not sub onion rings for fries even if I paid for them, my request for flats on overpriced wings was also shot down even though I offered to pay extra, the reason for both refusals, " they won't let us do it" The wings were to be my replacement meal for the disgusting perch dinner. Never again will I spend my money here and I would not recommend it to others.

Your response just confirms what I already stated. One I do not take my frustrations out on the server, if my experience was not her fault. Normally I would leave between 20 to 25%. Furthermore, I did offer to pay extra, and how much trouble does it take to substitute onion rings for fries when you already do it for other orders. I would expect my cooks or chef to do whatever it takes to please a customer, apparently you have gotten too comfortable with the captive tourist season. You never mentioned the inferior product brought to my table which just proves you want to be right and the hell...

I wish I could say I had a great experience, but unfortunately that was not the case. The aesthetic of this place is actually quite cool with all the keys, but that’s about all I personally enjoyed. We came from out of state and this was our first visit to Macinaw City, which also happened to be our honeymoon and also a family vacation, so on our way down while I was on my stretch of drive, my husband saw in reviews that they had “the best Reuben” and we were both sold. We knew we’d try it at some point but to our delight, our entire family actually was intrigued so we went there our first night. To put it blatantly, the food was as average as it could be, which is fine by me, but I was not happy with our service. We had a larger party so maybe that is the benefit of the doubt, but it was a little disheartening to watch our server engage with all of their other tables while we got ignored pretty much the whole time. Aside from that, when he did come by for any reason at all, it was very short and brief, which was super odd because nobody at our table did or said anything that was disrespectful or even annoying. Just normal people ordering food.. he laughed and conversed with everyone else but our table was just kind of that sad scene from Dirty Dancing (you guys know what I mean… the awkward table scene at the end.) to put it in perspective, I sat with an empty cup for 45 minutes, despite my sister and I both asking for a refill of my tea… we were there over an hour and I didn’t get a single refill. Combining the basic food with the bad service, it just wasn’t...

Came here 2 times for dinner, we waited maybe 5 minutes the first time and was seated immediately the second time.

The food is decent but overpriced for what you get. First visit I got the "fishers consolation" sandwich which came with 2 smallish pieces of fish, lettuce, tartar sauce and a bun. 2nd time I got a half slab of ribs. They promote their own "zesty bbq sauce" but it's very obviously Open Pitt bbq sauce. They also advertise "no knife required" for the ribs but they're not that tender. My brother got chicken tenders which were pretty hard on the outside but surprisingly a little juicy on the inside, very very thin strips though. My mom got a "ribeye" which was just criminal to serve to someone. It's not a ribeye, it's more like a flank steak. It tasted like a hamburger. $30 for that is absolutely criminal. They know how to do fries though, consistently great fries.

The service was pretty good, very nice and friendly staff here. They also clean tables incredibly quickly which is great for getting people seated quickly.

The atmosphere is definitely a bar atmosphere, people coming together for food and drinks so it will get loud. Clean tables and...