Culver’s — Restaurant in Madison

Please don’t waste your time. Go to the new Culver’s in Sun Prairie, it’s a bit of a drive but it’ll be worth it. This Culver’s is excellent at disappointing. I’ve came to this Culver’s multiple times due to its convenient location (even though they mess up almost every time you order) and have decided to give them chance after chance but that will no longer be the case. I ordered a simple kids meal for my daughter and was given my order through the drive through 15 minutes after I placed it, which typically wouldn’t have been an issue if 5-6 cars that were behind me hand not been served before me. I saw them hand them large bags but yet my simple order of two chicken strips was delayed. When I went home and opened the bag I noticed the food was inedible. The chicken tenders were so greasy my daughter couldn’t eat them & the fries were also covered in the same grease. Absolutely disgusting.

8/29/25 update. What was once a one star review has changed to five stars. Their management is responsive and you can tell they’re trying their best. They have their days but management does their best to make things right on the regular. I’ve had a couple of fluke visits but all it takes is to go inside and they’ll correct it. They also employee a lot of younger high school seeming kids so that could be part of the issue, perhaps a high turnover? Nonetheless, they do their best and it’s...

I haven't been to any Culver's in a while. I am normally a fan of Culver's, but something just was off yesterday night. The cashier was the only nice person, but I'm not sure if there was a miscommunication between him and the kitchen or what? My boyfriend had ordered a double butter burger basket meal. He somehow got a single along with just small fries and small drink. I ordered the mushroom and swiss basket, and asked the employee if there were pickles or ketchup in the burger. He said no. Maybe he could have told me that they put a pickle slice on top of my burger because when I received my basket low and behold a magical piece of dill pickle was sitting on top of my burger. I went to an employee who just ended up switching the top of the bun, so no my original bun which had a lot of the beef flavors absorbed was missing, and this switched bun was lukewarm at the most. I don't want to complain more, but is there something different about the fries? I used to love Culver's fries, but something about them tastes more processed or cheap, plus they're starting to salt the fries? Mine tasted like a platter of high blood pressure. My basket did provide me with a medium fry and medium size drink. It's weird that we both ordered baskets, but got different sized fries and drinks. If I ever come back to this location, I will be only ordering...

Awesome! I’ve been to a lot of Culver’s locations, but this one has had the best service by far.

I was very excited to see that pretzel bites were back, so I had to swipe some of those up. If you’re on the fence about trying them, do it! They have a nice crunch on the outside and are super soft on the inside. The cheese sauce is also to-die-for.

Since I’m vegetarian, my meal options are limited, but the veggie burger doesn’t disappoint! Super yummy and piled high with toppings, I usually like to get it with ketchup and mustard as well (and sometimes mushrooms, even though I’m pretty sure there’s already mushrooms in the patty lol) It isn’t trying to be meat though, so i wouldn’t suggest getting it if you’re expecting an impossible or beyond burger.

My boyfriend got the double bacon butter burger and thoroughly enjoyed it. He always asks for his burgers without cheese and most places add it anyways, but they got it right here which was much appreciated!

The service was prompt to the point of a very large line being filtered through in the matter of a few minutes. The worker that brought our food to us was very polite and even stood outside in the rain just to list off our (quite substantial) order and make sure we got everything we asked for. Really went...