Der Rathskeller — Restaurant in Madison

Love the Union, used to be a big fan of Union food as well.

Service is excruciatingly slow - 10-minute wait for a burger on a dead Sat afternoon with 4 employees visibly standing around just chatting while I’m clearly waiting for food.

Try to be very clear when ordering food. I asked what comes on the burger and the employee said just cheese. I asked if I could get pickles and was charged an extra 50 cents. When I finally got my food, there were no pickles on the burger. I returned and asked if I could get some , at which point the employees convened and collectively realized they don’t even carry pickles to put on burgers.

Sans pickles, burger was good except the bun - dry, stale, possibly worst I’ve had.

General seating area not clean and disheveled - probably something one of the socializing employees...

Consider yourself fortunate if you are able to visit the Rathskeller at least once in your life. Have you ever been to another place like this anywhere, ever? In how many ways is the Rathskeller completely unique and in a class of its own? Should members of the general public be allowed to weigh in on Google Maps as if their uninformed experience was worth more than accumulated knowledge of deep intersectional histories? Who would you believe? I guess...

Really bad experience! I had to wait an extremely long time for just a basic combo. After waiting over 30 minutes, I asked for a refund because I was in a hurry—but they refused to give me my money back. Instead, they kept insisting that the food would be ready "soon" and wouldn’t process the refund. I clearly explained that I couldn’t wait any longer, but they still pushed me to keep waiting rather than just returning my money. Very...