Papa Johns Pizza — Restaurant in Magnolia

I placed my order online for delivery. Once paid the wait time was quoted for about 2 hours. So I called to switch my order to pick up which didn't bother me, we just wanted to be lazy! The guy was super nice. He let me know they were just really busy. I completely understood. I asked when my order would be ready and he said 45 minutes. The phone call was at 7:14 and we only live about 5 minutes away. We left around 7:50. Pull up and this is what we see from our car: papa johns employee sitting on the curb smoking, a parked car with the papa John's delivery sign on top, 5 employees inside not doing much. We started to walk in and a girl employee ran out side to sit on the curb pouting, a guy ran after her asking what was wrong. We walked in and the cashier had her back turned, talking to another guy. She didn't know we were there. The guy finally stopped the conversation to help us. They were nice but for them to be "so busy" that it would take two hours for delivery seemed like BS with all the employees we saw doing nothing They didn't seem busy at all what so ever. I understand a lot can change in 45 minutes being worked in restaurants for 10+ years but for them to quote a 2 hour delivery seemed impossible with all that we saw pulling up. So we get our food and our mistake for not checking our food. The pizza was supposed to be half pepperoni but was all pepperoni. Not a big deal and I wouldn't have waited for a new one anyways. The buffalo wings barely had sauce on them. I mean like they were just drizzled with sauce and not tossed. And what really irritated me was the pizza was cold. The garlic sauce is always melted when I get papa johns since the pizza is so hot. Not melted at all. They shouldn't have quoted me 45 minutes clearly. On top of that I tipped ahead of time for delivery and they didn't take that off my bill but took the delivery charge off. I feel they should have asked. I also should have check the receipt before I left. We will never go back to this location which is a bummer bc it's so close to our house and papa johns is my fave pizza. I'll have to find a new fave pizza place close by. And also there was a little boy (I assume the cashiers son bc she was holding him as we drove off) was running around the restaurant. And the "manager" did not have a hat on. I'm for sure knit picking a few things I could have looked past had my whole experience not sucked.

Also Papa Johns: I tried posting this on your customer feedback but would only allow 1200 characters and didn't know till after I...

If I could give 100 stars I would. This Papa Johns will forever have my families business. I ordered a pizza for my brother yesterday it was his birthday. I’m out of state and with circumstances couldn’t make it back. My brother over the year has been through a lot of hard life changes. I asked the kind young gentlemen about writing a message on the box to personalize the delivery. His favorite pizza is Papa Johns that’s why I ordered as a fun surprise. They kindest message was written by the staff at this Papa Johns. They went above and beyond and included a happy birthday balloon and made the drink look like a present. My family needed this positivity and it impacted us more than the staff could possibly know. With the world around us as well it restored a lot of belief in the kindness and compassion of people in me. You made my brothers day and my mom said he smiled the biggest yesterday because of this Papa Johns staff. The delivery driver brief conversation with my brother meant the world. If corporate sees this, give them a raise a paid day off, something,...

Called and waited on the phone for 11 minutes and was hung up on. Call back was on the phone for an additional seven minutes and was hung up on. What is going on that you pick up and I hear you and then you hang up without even saying hello. Very unprofessional. Get your customer service together.

Update: I called again and hit number two instead of number three on the menu and the phone was answered within four minutes. I asked for a delivery to be free since they wasted 18 minutes of my time on hold. I asked for the manager and was told I was speaking to the manager. When the manager first got on the phone he said we’ve been having complaints about the same issue of being put on hold and being disconnected. Then when I asked for the free delivery because they wasted my time on hold for all those minutes that I could’ve picked up pizza on the way home, the story changed and that no one else had been complaining about that issue so they weren’t going to do...