Joey B's Food & Drink Manchester — Restaurant in Manchester

By far the worst experience. The staff is incompetent and RUDE.

My friend and I dined in, and I had emailed about applying our dinner cost to my rewards. I have NEVER had an issue with this before.

I received one email in response, then was sure to give all the info to the manger so as to allow them to apply my points, then didn't hear back after emailing again twice after than.

I followed up once again, for a lady by the name of "Patty" to give me a all the excuses for the complete disregard to my inquiry.

Finally, she called to follow up. She then said that the points could not be applied to my rewards, since my friend had paid. I then said could he get the points, and she said NO, since he was not a member at the time.

I am not asking for anything free, but simply points applied for the cost of what we spent the evening we dined there. Not only did she not want to assist or promote a positive experience, but Patty was very nasty in her delivery and sounded quite happy to say no to everything. There was absolutely ZERO effort in helping a customer, thus I will never return.

Patty should be working in a basement somewhere, as she has no business handling customers. By far the worst customer service I have encountered in a long time.

Reply: yeah okay, we pay cash what difference does it make. Never had this issue. Some managers are not only not accountable, but are on a power trip and want to say no. YES, RUDE.

I will continue to spread the word of the stingy mentality this venue enforces. I've already prevented several families from further dining here after hearing the appalling experience I had. Word of mouth is quite the...

This is the fiesta fettuccine and the BBQ nachos. There are successful restaurants in STL that specialize in nachos, none of them can touch these nachos. The toppings are layered, so chips, toppings, chips, toppings, etc. The entire mountain is delicious. The salsa is more like Italian sauce than Mexican salsa, but it's also unnecessary because there is so much cheese and meat, you don't need the salsa at all. A large person can live off one order for about 4 days. They literally couldn't put one more chip on this plate without it falling off. You can also replace the BBQ beef with chicken or beef, if you prefer. The fiesta fettuccine was very tasty. The cajun blackened shrimp were cooked perfectly and the grilled chicken was tender with good flavor. The sauce was creamy and tasted "comme cela devrait être"...as it should. The pasta was what you'd expect from an Italian themed restaurant. If you haven't been here before you should make the trip. Four people ate for about $100, and we all ate about 1/3 of our plates and took the rest home. IMHO, this is a fantastic value. They have a great outdoor seating area that's fun. Heated in the winter and fans in the summer, plus fire pit seating. Last thing, I've been here many times and the service has always been a nice balance between attentive and too attentive. At times, the servers have been really fun...they clearly love their jobs. I'm struggling to think of a single negative, other than when they're busy, parking can be...

My friend has been recommending Joey B's for years, so last week we finally Gabe them a try. We called the order in and we're given a time frame for when the food would be ready. We all know things happen in food service so we left a little later, to give them more time.

When we get there, a full ten minutes after the time they gave us, our food still wasn't ready. They were busy though, so fine. We can wait. Thirty minutes later our food, FINALLY comes out. It toom them well over an hour and a half to get us our food, and at LEAST 40 minutes past the promised time. Whatever, hopefully it will be good.

We get the food back and my friend, who RECOMMENDED Joey B's in the first place, was shocked at the lack of seasoning on the fries. So we all go in the kitchen and do our best to season the fries to a point where they have something resembling flavor.

My brother was underwhelmed by his steak sandwich. My burger was serviceable. Not seasoned at all but it was cooked all the way through, so they get credit for that. My friend, who is very vocal about her food, didn't say a word the entire meal.

I am being pretty generous with the 3 I'm giving Joey B's ONLY because they were slammed on a Saturday night. Nothing tasted bad. I will go back again, hoping for a much...