Chick-fil-A — Restaurant in Mansfield

Went through the drive-thru today and got home to realize I had been given the completely wrong meal. I tried to eat the fries and sandwich I was given, but they tasted terrible. The fries seemed over cooked and crunchy and the sandwich was just not something I like. I decided to call to see if I could just get my money back since i do not actually live in Mansfield and had only stopped there on my way back home to Arlington. The woman who answered the phone had a very strong accent, was quite rude and constantly speaking over me to cut me off. She did state that she could refund my money if she could find my order. She was unable to find it, even though it was confirmed that I had called the correct location, i had my receipt and had used my friends app with the purchase. She told me I would have to come back in or she could write my name down for next time I come in. Neither of those were convenient options for me as I do not frequent that location, nor do I live near it. I asked to speak to a manager and she stated that she was the manager, me frustrated at this point, sighed loudly and stated that was disappointing. She then said well, the general manager wasn't in the store today. She took my name and number and said she would look and call me back. I was called back by a man who stated that he could not refund my money without me driving back out with the incorrect meal. I begrudgingly drive back out to Mansfield to get my refund. The young man at the counter was very polite, refunded my money and offered to get me my correct meal. I declined the replacement as I feel sick to my stomach from what I did try to eat and do not want to try anything else from this location. I did tell him I was upset with how I was spoken to on the phone and he offered to get the manger for me. I thought, "oh great the same woman that was so rude to me in the phone", but was surprised to find out it was not as she did not have the same accent. She also stated that she had not answered the phone since she had been there today. So along with the poor customer service I had received the phone, I had also been lied to. I was very displeased with the whole experience and expected so much more from this company. I will NOT be going back anytime soon if ever. Edit: turns out my refund was not processed. I should have asked for a receipt of it, but I was so frustrated after the whole ordeal I was just wanting to be done with it all and didn't think that they would have scammed...

I had one of the most unprofessional and emotionally disturbing experiences I’ve ever had at the Chic Fila restaurant on July 9, 2025 at the Walnut Creek location in Mansfield, TX.

During my initial visit, I was served a meal that I explicitly informed the staff I was allergic to. This could’ve resulted in a serious medical emergency. I brought it to the attention of the manager on duty, Rose, who instructed me to return later to receive a replacement meal.

When I returned just before 10 PM, as she instructed, I was met with a completely different energy cold, condescending, and overtly hostile. The tone of the conversation shifted drastically, and I felt targeted and humiliated. I was treated as if I had done something wrong for simply returning to correct their mistake.

I’ve never felt so dismissed, degraded, and racially profiled in a business setting. The manager, Rose, acted with such blatant disregard for customer care, and it’s clear she is not fit for any role dealing with the public. Her attitude reeked of prejudice. She made me feel as though I was walking into a place stuck in a time where signs read “Whites Only.”

This is not just bad customer service. This is deeper. This is racial bias, and it’s dangerous.

I am formally requesting that this manager be terminated and that the company conduct a full investigation into this location’s practices and staff culture. If she is treating me this way, I can only imagine how many other Black and Brown customers have silently endured the same treatment.

No one should feel afraid, dismissed, or disrespected for asking for what’s fair especially after a health-threatening incident. Rose should not only be held accountable she should be removed from this position immediately, along with anyone else who harbors discriminatory behavior in that location.

I am submitting this experience to the Better Business Bureau and reaching out to corporate leadership and the CEO to ensure this does not get swept under the rug. Customers especially those of color deserve safety, dignity, and respect when spending their...

If i could rate this place a 0 i would, i always come here and buy food but usually go through the drive thru but this time i decided to go inside with my two girls and dine in so my 3 yr old could play, however i had my reptile “bearded dragon” on my shoulder which i had him covered with my sweater but he came out to take a peak and although i have NEVER had any issues bringing him anywhere because he is small not huge and no harm to no anyone this lady looks very “Frightened” and proceeded to tell me there’s no “animals” allowed? Sorry but it’s not an animal it’s a REPTILE!!! I asked for the manager which it was Brandon at the time and he said animals weren’t allowed for what reason? Idk he couldn’t explain he just said animals weren’t allowed unless it was service dog which i think it’s nastier having inside a dinning place then a small un harmful reptile … horrible customer service not only from them but from Mr big bad Joe being very rude and showing know care about the situation when i called to get managers name, he basically rushed me off the phone saying yeah yeah ok have a good day! Theirs favorites there that’s for sure, sad and sorry humans i had to leave, i was so embarrassed because they were very loud about it everyone was looking but didn’t say a word, maybe because i am hispanic who knows! Booo to those...