Costa Vida Fresh Mexican Grill — Restaurant in Mansfield

We stopped in here for grand opening at lunch today and to no surprise there were already quite a few people there. We got there right about 11 and there were 83 people in front of us. We know this because they handed out tags for the first 100 people visiting that give them free soft drinks for a year. Fun.

It took about an hour to get through the line. Again no surprise since they were handing our prizes and other incentives to get lots of people showing up for grand opening.

If you have never been to Costa Vida, it's a similar format to chipotle or any of those other chains except they actually have options. You basically pick your format tacos, nachos, enchiladas, bowl, salad, burrito, etc. Then you combine that with the protein you want including grilled chicken, sweet pork, steak, raspberry chicken, and shrimp. They're reality excited about their shrimp, but I don't eat shrimp in Mansfield.

I went with the salad. While the salad was good, if you are trying to avoid excess calories, sugar, and carbs, you need to be careful. I had a chat with a manager and asked him what had sugar in it: the sweet pork, and raspberry chicken absolutely do. I think the green sauce has sugar in it as well. Now with the salad, if you get it as it comes, I can almost assure you it will have more carbs, fat, etc than the burrito would. That's because it comes served upon a burrito sized tortilla. Then they add beans and rice to it. I'm not sure why would want that on a salad to begin with. Then after you get everything on it, they serve it with fried tortilla strips. I passed on the beans and rice and I recommend skipping the tortilla as well. I didn't even try it as it seemed to be a bit hard. That could just be a first day issue.

As far as the protein goes, I got the steak and I thought the flavor was good. They gave me a fair amount of it as well. Not sure if that's a normal, or I just didn't get a manager serving it up. The ranch is pretty tasty. I did hear it has MSG in it so be aware of that if you have issues with that. Everything else they do is pretty fresh. In general, I would say their portion sizes are quite large. Many of the entrees have an option of a "small" option. I would definitely do that for the bowl and salad if not some of the other entrees. The default size is way too large. However, if you are looking for an enchilada or taco, you probably want the regular size since they only come with one on the small size.

They have some beer options and possibly wine. Apparently they have frozen margaritas but I doubt they are true margaritas with tequila. I'll need to verify that.

Be sure and download the app so that you can collect rewards and get discounts on future purchases. I'd definitely go back as there are some options but just be careful if you are looking for healthy options. They have daily specials that come with a drink at $7.99 so that's...

I just have to preface this with saying I am just very disappointed in this store. I’m not sure what happened in the past couple months but it’s gone down hill (maybe change in management?)

My most recent experience really made me upset. I ordered online and I like tomatillo sauce on the inside of the burrito but smothered in queso. Well the app doesn’t let me select both so under special instructions I write: “Smother in queso please”.

I get to the store and they hand me my order. I check it in the car and they didn’t smother it in queso. I then check to make sure I wrote it and sure enough it’s there on the receipt. So I go in and explain that they didn’t smother in queso.... this is what makes me mad, the lady says “oh I know, but you didn’t pay the 99cent charge so that’s why I didn’t smother it”. So folks- she acknowledged that she saw it and still didn’t make it that way!!!

Um really? The last I’m checked if a customer wants something smothered you make it that way regardless if if they ordered wrong or not. My husband works in customer service managing a pizza store and even he admitted on his online orders he still makes it the way the customer wants.

So then I tell them I still want it remade and I’ll pay the 99cents. So she remakes it and then when she rings me up she says it’s 2.17. I said um no? You told me it was 99 cents so it should be 1.07 with tax. She then fixed it and charged the 1.07.

The reason I even come on here to post is in the past this location treated us flawlessly, if something like that would have happened before there would have been no charge at all, they would have made it right the first time.

In my opinion wouldn’t you rather loose 99 cents and make it right and retain a customer rather than acknowledge you made it wrong and charge them 99 cents and loose a customer??

Oh and not to mention the time before this my chicken for my salad was hard as a rock... I literally could bang it on the table and it didn’t break. I then requested a new salad and they were going to put the SAME chicken on there and I had to request new chicken be cooked... they did it and thank goodness there was no charge for that! Never coming back to...

This is the wost place I have eaten. I took a chance and went through the drive thru tonight 5/2/19. Thinking to myself that getting an order correct could not be that complicated, but I was wrong. I ordered Nachos with Black Beans and Shredded Pork, No Sour Cream and Extra Guacamole. Now tell me if I am wrong (don't Nachos have Cheese on them)? I asked for Queso Cheese on the Nachos and I realized that I was charged for Queso and Chips. Now...let me review this order before I get to my second order. After I arrived home. Showered and sat down to eat...After noticing that there was no cheese on the Nachos I poured some of their THICK Queso on them. I proceeded to take my first bite and not only was I disappointment...I was mad as hell. The Pork was so Sweet that I could not stomach it. I immediately felt nauseous and trashed them. What a waste of money. So I said well I will just eat the Guacamole...needless to say they didn't put the extra one in the bag and since the Queso was so thick....I didn't want to take a chance on getting sick by eating it. My second order consisted of 2 Chicken Tacos, double Rice no Beans with a side of Pico and Diced onions. Well the Tacos were right, but everything else was WRONG. I sincerely hope that this was a bad day for Costa Vida, because if this is an indication of how days to come are...they will not be around too long. I feel like I gave my money tonight to Costa Vida. I would have rather helped a person in need with my money than to give it to Costa Vida for what I got. Adios Costa Vida...you got me once, but not again. I can't believe we waited this long...