Jersey Mike's Subs — Restaurant in Mansfield

I am writing to express my frustration with my recent experiences at this location, as my orders have been repeatedly prepared incorrectly—over six times now. For my most recent order, I requested a Club Supreme, which is supposed to include roast beef, turkey, smoked bacon, lettuce, tomato, and mayo. I specified a substitution of mustard for mayo and added jalapeños. However, the sandwich I received only had ham, no lettuce, and an excessive amount of mustard.

When I called to address this issue, the person who answered stated, “I remember that order; you didn’t ask for that, you just asked for mustard and jalapeños.” I know it is possible to watch the sandwiches being prepared, but since I had two other sandwiches being made, I stepped away momentarily.

I believe the customer service in this instance was handled poorly. Mistakes happen, but they should be met with accountability and professionalism. I would appreciate it if the staff were better trained to ensure order accuracy and to address customer concerns respectfully.

Thank you for taking the time to address this matter. I look forward to an improved experience...

My husband and I were with our children getting lunch during our 1st visit to Mansfield's 1st Jersey Mike's. I ordered two hot subs. After one of the employees only brought me one, I informed him that I ordered and purchased two. The man at the meat slicer (not sure if he was the manager) began to yell at me in front of other customers that I only ordered one. I had to tell him twice that I'd already paid for two and that I did in fact order two subs. He continuously argued with me and finally stopped. I was embarrassed and upset as a paying customer. My family was excited about visiting the new restaurant in our neighborhood. What a horrible experience and 1st impression. Someone needs to remind your employees that the customer is right and that they should treat their customers with respect. The meat on the Philly Steak sub...

My boyfriend & I came in 15 minutes before closing on 10/12. We were not greeted at all even when we walked up to the counter. Then we were told the internet was not working so we couldn’t pay with card & the girl preceded to say “I can turn the screen to show you if you want” The manager was hiding around the corner didn’t acknowledge the situation either. We understand things happen which is fine, but how you handle it is important. Customer service is trash and there was nothing funny about the situation, but the workers there thought it was. Everyone working this night needs to redo training or needs to find a different job that doesn’t involve dealing with customer service because none of them...