Subway 34171 — Restaurant in Marana

We went through the drive-thru today and got some pretty awful customer service. From the very beginning, we were being rushed and interrupted. After literally every word/sentence my bf said, the order taker (a young girl) said, with an attitude, "anything else". It was interrupting him as he was trying to say more but all we heard was "anything else" causing him to have to restart his sentence. She needs to be re-trained on how to take orders with patience and allow the customer to get out what they're trying to say. She did not read back the order and as a food restaurant that frequently takes very diverse orders, I believe that's the most important part of taking the order. Making sure the PAYING customer is getting what they want (which one of our sandwiches was missing at least 4-5 ingredients). We started the order in a fine mood but by the time we drove out of the line we were just dumbfounded and irritated at how bad the customer service was. All I can say...

This was my favorite subway. They used to have the same lady working most lunch shifts who was absolutely phenomenal. Read the notes on my online order, made my sandwich as requested, and was super sweet. Now I don't bother ordering on the app because they don't read my requests (even though they are clear and at the top of the ticket), and every.single.employee drenches my sub in sauce even though I ask for one line. One line does not mean 2-6 passes, it just ruins the sandwich! The staff are usually friendly enough, which is why I'll give their service a 3⭐. I'm going to try the one a mile away on Ina and hope...

I went through the drive-thru on Tuesday, March 4, 2025. Robert was my server and cashier. I liked how Robert introduced themselves in the beginning by saying their name in their greeting. I asked for a foot long Tuna sub on Italian Herbs& Cheese bread with Provolone cheese (not toasted; I additionally asked for lettuce, spinach, pickles, black olives, red onion, olive oil, vinegar, and mayo). I also liked how Robert asked if I wanted any salt and pepper on my sub. I asked for ground pepper. Thank you, Robert, for the exceptional...