Ember & Vine — Restaurant in Marshall Township

We decided to stop in here over 3 years following COVID, which is the last time we frequented. Completely underwhelmed.

I had my heart set on brussel sprouts and woodfired pizza - both at the same place. I had tried to call to get the hours and menu through the main number to no avail. Called 4 times. Rang incessantly 3 times, and the 4th time, I was put on hold and then dropped after waiting for over 5 minutes. Finally called back and went to the sales office and got through. They were great. They didn't have a menu at their fingertips, but they asked for my email and said they would send it. I got it from someone who followed up on behalf of the guy who I spoke to because his email was down. That was super nice. And, I got the menu again from the original guy when his email was up. Great job to the sales team!!

Now, the food. Disappointed. The taste of the food was fair at best, and the preparation was not good. When you have a woodfire at your disposal, I would think the pizza would come out with blackened edges, browned / bubbly cheese, and some crisper spots. Nope. The pizzas were significantly undercooked and subpar. The crusts were very light, not browned at all, and the cheese was maybe just starting to melt...think luke warm. Same with the brussel spouts. Thought they would be crispy. They weren't. It was almost like they were boiled in a saucepan, a bit on the mushy side and just blah... We also got the ahi tuna salad, which was actually the best thing we ate, despite what I originally went in to order.

Service was average. Saw a few things that the bartender was doing that I would highly recommend not being done in the food service industry, but not providing specifics. Could be a training opportunity... not looking to impact employment in my reviews.

Might take another pandemic and 3+ years for us to even consider going back.

PS. It was FREEZING in there....

😛 look like duck sound like duck walk like duck. Goose 🤕

I flew across the country for business. So I'm in the restaurant, the server which was assigned to me and my colleague from work was makeing it noticeable as tho she did not want to serve us.

I have never felt so insulted in my life. But that did not deture me from eating there. If it wasn't for the feeling I got as that service watriss refused to serve us, my rating would be 5 star.

I didn't want to go lower than 3 because the rest of my experience there was exceptional. It was the fault of the waitress. this restaurant has good reviews which is why I wanted to try, Iwouldn't mind a return visit as long as I get treated with general respect at...

Had a reservation, the table was not ready when we arrived on time. Had to wait 20 minutes at the bar where they never looked my way or asked if I wanted a drink. Finally got my table 20 minutes after the reservation time. From there we waited 15 minutes for them to take our drink order. Then we waited another 10 minutes for water to be brought out. We then waited another 15 minutes before we decided to walk out, when we did, we noticed the drinks had not even been started. All in all, 1 hour of waiting for just water, our food order to not be taken, and our drinks to not had been...