Arby's — Restaurant in Maryland

For the 5th time in a row my order has been messed up. They will either mess up the drink, switch out the sandwich to one that’s horrid and disgusting (cheddar barbecue beef instead of lamb gyro), include the wrong pastry ( apple instead of cherry and I’m allergic to apples) or wrong size fries. It is always an issue. They bag everything in one bag, so attempting to check if the food is correct is impossible. It’s covered in grease, it’s bought to go home to family members; not to eat in the car ( which would be impossible because again GREASE OVER EVERY BIT) so I’m all the way home before discovering the “mistake” that’s shoved all the way to the bottom of the bag. All the fries fall because the container is so greasy and put in the bag upside down! Don’t even get me started on their jús placement, literally pours over the entire order because they place it sideways in the paper bag. They put the hot sandwiches on top of the pastries so they are destroyed. It really feels a purposeful bad customer service situation; like you hate your job- I’m seeing it clearly now. The first couple times, we shrugged it off, and just dealt with what we have. Now I have to say something, because they repeat the order as it’s given, it’s on the receipt, and it digitally shows in their face on a screen. This is straight up misconduct. I love Arby’s food, but after all these repeated mistakes I will be going to the franchise I grew up on, Rt 40 in EC. Worth the drive to not deal with these...

I came here in an act of desperation. All the other drive-thrus had massive lines and Arby's was the only bastion of time saving that I could find. Deep down inside I knew there was a reason I had not eaten at Arby's only once or twice. As I approached the ordering avenue I rolled my window down, the smell of roasting beef and boiling cheddar welcomed me in... This was the first mistake. My deceiver over the intercom echoed like a smooth talking vacuum cleaner salesman. Somehow with his silver tongue he was able to manipulate me into changing my meal to a large. But it didn't stop there he suggested I could buy a second sandwich for just $2 more... This was the second mistake. As I pulled out the aroma of the bag filled my vehicle. "At long last." I thought, smelling the savory goodness inside. I could resist no longer. I found the nearest parking space and began devouring this glorious roast beef sandwich, I don't know if it's actually cheese on that thing, however it tastes like Angel tears and zest. I ate everything in the bag in under 10 minutes... This was the third mistake. At around 9:00 p.m. later that night, something terrible had awoken in me. Although I was but a man, in that moment I felt pregnant with evil. I rushed to the bathroom, my insides heavy, seconds away from chaos. And there I sat for an entire hour Arby's. An entire hour. I hope you're proud of yourself you slick drive...

My husband and I did drive thru. While trying to figure out what toppings they had on some sandwiches, I could figure it out. So, my husband inquired about the roast beef sandwich. The cashier stated that she didn't know what came on the sandwich. Ok, I was like WOW!! So, I said just give that a curly fries. My husband had gotten something different then mines. But, we were 3 blocks away before i made the ultimate mistake. You NEVER ever pull off without checking your food! My sandwich and fries were cold!! My husband said, well when we get home imma just warm your food up and see what's going on. Nope that didn't work! The sandwich was BLAND WITH NO SEASONING AT ALLLL!! This was the second time Arby's had screwed me over. I told my husband I refuse to purchase or eat their food...