Arby's — Restaurant in Maryland

This is awful place. My grandmother went threw the drive thru after I was discharged from the emergnecy room. We sat in the drive thru for 10 minutes after the girl on the headset said “one second” and pulled to the window they ALLLLLL of them looked at us in the car. And went about what they were doing. So my grandmother pulled around and she pulled in the handy cap space because she’s older and since my spouse wanted food after being in the ER for 8 hours and they have extreme social anxiety and we kinda figured we were gonna get snotty attitudes. So I went inside and was stood at the counter and watched the girl with the headset doing other jobs BESIDES drive thru. The girl in charge of the counter got my order (I realize I was a little snippy but I’m not feeling good) I sat and watched these girls offer “would you like anything else for your wait” to customers waiting for food at the counter the manager had a manager in training badge. So, these girls were giving food and whatever out to two people at the counter because they had to wait. I watched the chef or cook be and complete jerk to these three girls. And that’s messed up. And the girl I’m the drive thru still not answering drive thru carried food outside with the manager so two left outside And the chef guy dissapeared to the way back of the cooking area (probably to hop on their cell phone) and the girl got our food and brought a box of horsey sauce onto the counter for me to dig out of. The restraint was a mess when I went in the drink station was covered in sauce and a few flies and stains from the soda. Like I noticed the hiring sign outside but good god add extra people to the shifts or something. I’m never going to this place again! The worst part is THERE WAS LIKE 4 ORDERS ON THE SCREEN INCLUDING MINE. By the time finished my order and they gave free stuff out to the two people there was only TWO orders on the screen. I couldn’t get the drive thru girls name because her uniform was all over the place and her tag wasn’t...

I have been Arby's customer on and off since 1966 back when you used to have "real roast beef" and not the pressed cooked beef you have now, but that is not my complaint. My complaint is how you are changing and fully embracing every way you can to reduce expenses and give the customer less and charging more. Specifically as an example is your "French dip" not only has it gotten smaller and smaller but you have eliminated the cardboard container and reduced the size and amount of the au jus. Take a look at the container for the au jus on your graphic for the french dip and tell me how you can dip your sandwich in it, It's called a "french dip" for a reason. Don't get me started on your employees, its hit and miss and 99% miss. Perhaps you need to employee and pay people so they will stay. Your turnover must be horrendous and expensive in the long run and your number one qualification should be if they basically like people. Also charging for sauces is laughable, I saw a comment from the manager that people were taking too many sauces. Really, from the drive through, I didn't know I could reach into the restaurant drive through window and take sauces? You must really have such a small profit margin that you need to charge for them. Maybe you can add napkins also for an extra charge that maybe you should invest in something else. Anyway I...

I must say I am really disappointed with this Arby's. If I could rate it a zero I would. I ordered the 3 course deal. The gentleman taking the order was either clueless or on his first day of work. I had to go to the window and review the order. I ordered the regular roast beef and crinkle cut fries. They had to remove the curly fries from the bag. After giving me the food I then had to tell him the drinks. Upon returning home to my surprise we had beef sandwiches smothered in cheddar cheese. This might be okay except wrong order and allergies to cheese and dairy products. I attempted to call and speak to the manager. However the phone rings about 10 times and disconnects. I called multiple times. I did reach the new Arby's by the mall. The gentleman picked up on the third ring. He informed me that the other Arby's is owned by someone else. Anyway you should hire this guy and maybe personnel that care about service. I probably would have not given such a low review if someone picked up the phone. I did not want to waste another hour of my time driving there...