Arby's — Restaurant in Maryland

Arby's Experience and Accessibility Issues

Positive Experience at Arby's in North Carolina

• I had never been to Arby's until I went to North Carolina for work about six years ago.

• There was a small town where Arby's was very popular, so I decided to have lunch there.

• Everything about that experience made me reevaluate my fast food choices and remove the other fast food places (Burger King, Wendy's, McDonald's, etc.) from my list.

Challenges with Arby's Accessibility in Maryland

• Now I'm back home (Maryland) and I can't get my fix, and it seems like I'm going to have to make some sacrifices.

• It's not because there isn't an Arby's in my area; it's because the one in my area has poor store hours.

Explanation of Drive-Thru Accessibility Issues

• Let me explain before the confusion sets in: I'm an HVAC Technician who drives a tall van.

• Drive-thrus are hit or miss, with 97% of fast food restaurants having awnings and low clearance bars that I would damage if I tried to use the drive-thru.

• I completely understand, and that's another topic in itself.

Specific Instances of Arby's Closure during Accessible Hours

• The reason I explained this is because the only Arby's near me is in front of Forestville Mall, and it's always been closed inside when I get off from work.

• It's so common that I took it off the menu.

• I've been to this location on Saturday at 6:30 p.m., Monday at 5:00 p.m., Thursday at 7:00 p.m., and finally Sunday at 5:15 p.m.

Attempted Use of Drive-Thru and Lack of Service

• Now, I know some people will say, 'Why not walk through the drive-thru?'

• My reply is that I tried, and I don't get service. • Both times they said "Sir this is Drive-Thur only" which have me just standing there while cars pull up that is so arkward.

Arby's Customer Service Experience

Encounter at the Establishment

• I wasn't going to say anything and just move on with my life until I approached the front door of this establishment and met an employee leaving.

• I asked him why the dining room was closed so early to walk-ins.

Employee's Response and Reasoning

• His reply was because they had already counted the cash drawer, they do not have to deal with customers at the front counter, and my favorite, 'We cleaned the lobby and front counter early and don't want it to get dirty again.'

Customer's Reaction and Reflection

• I was shocked and in disbelief that those words came out of his mouth.

• Aren't those all the things that come with running a business?

• I felt slapped in the face, which definitely had me wondering if this was all Arby's business model or just this store's.

Customer's Perspective on Business Operations

• I do believe this is the reason customers are purchasing your product, but they're also paying for your lease agreement, maintenance costs, distribution of goods, staff wages, and utility bills...etc.

• To show this level of neglect is running an establishment into the ground, slowly but surely. • Guess I'm gonna have to find a new spot maybe the Rasing Cane across the street it's...

Came here the other night for the first time ever as I had a coupon for 2 chicken sandwiches for only $6. Not bad for the price... HOWEVER, when placing my order via drive thru I felt rushed. There was absolutely no one behind me while placing my order. The African American guy I suppose he may have been a night manager appeared inpatient. Upon pulling off from placing my order via drive thru another car pulled up behind me. As I approached the window, I handed my coupon as well as my money to the short Spanish older lady and she thanked me for coming to Arby's. As she closed the window I was still waiting for my food to come I could see the night manager the guy with the bald head taking orders and punching them in on his screen all while gesturing his hands for the customer placing the order to hurry up. What form of customer service is this? After that I know I will not be back at this location. My food was not hot my chicken sandwiches were less than room temperature as I pulled off I called the restaurant to complain about my food and no one answered the phone. Customer service at it's worst. Do not eat here. I am still wondering how are they even...

If I could rate this place zero stars I would. Typically would order using DoorDash and every now and then they’d forget something but nothing major. Today however was a completely different story. I ordered a wrap, they sent me a sandwich, I ordered 5 jalapeño bites, they sent me 2 jalapeño bites and 2 mozzarella sticks?!! I ordered a cookie, that didn’t come at all, and neither did my medium Diet Coke. Even with everything wrong I was willing to at least give them a call and arrange to try and pick up a new order. I called multiple times, no answer. When someone finally picked up, she mumbled a few words, said “I don’t know, look online” and then hung up. When I proceeded to call after that the phone continued to go to to a busy signal. Never getting food from here again. Horrific...