Burger King — Restaurant in Maryland

This was the worst customer service I have ever encountered. From the inconsistencies with the asst. Manager down to the front line workers. The manager could not speak English, but the staff was no better and they spoke English. They just could not get the order correct after explaining to several people over and over how the order was incorrect. It was a chicken sandwich with LTMK with bacon and a second on that was spicy. How hard is that to get correct. They provided one chicken sandwich with no condiments and the second one was a different chicken sandwich all together. The staff person said to me after repeating my order for the 15th time don't patronize me. I'm a paying customer how about having an expectation that you will get my order right. She did get one thing right I will never patronize this location again. I work hard for my money so I don't need attitude or incompetence with my meal. Please avoid this location if you value your money and want good...

We love this particular Burger King out of the locations available in Laurel. Food is always great and the team is always friendly. Tonight though I was rather disappointed. Three out of the 5 meals were wrong. The kids meal did Not have a toy and my daughter was rather upset, another meal I asked for a Medium Fry and to add bacon to the sandwich. I got a small fry and no bacon. My meal needed cheese added but it wasn't. We still ate but were rather disappointed. The big thing was that the person giving me my meal had there mask on their chin. Both their nose and mouth were exposed breathing on our drinks and food. It was too late to make a fuss so I took the order and headed home. Then to find all the things wrong with the meals it was just not a great experience. With all that is going on servers must properly wear their masks. Next time I will have to leave without the food. I have asked to be contacted and I hope this is made right and masks are worn properly on...

I have no idea what has happened in the last couple of months at this place but now they are very very very slow and after waiting at least 15 to 45 minutes for your food it is horrible. I ordered a whopper Jr and after waiting in the drive thru for 20 minutes I get a soggy sandwich. So I had to go inside to get another sandwich and waited in there for another 15 minutes. Then they have one lady on register and she seems like she can't even takeEasy hors d'oeuvres like she doesn't understand if so that's going up the process inside then it seems like the cooking stuff isn't understanding or doing their job right because the drive-thru lady is waiting for her foodAnd she's asking them to do this and do that and it's taking them 20 years to do anytingSo I don't know if there was a manager change or what happenedBut they needed to get it together because their service...