Burger King — Restaurant in Maryland

What a poor excuse for service we just received. Whatever woman was working the drive thru at around 11:15pm on 10/13/2024 needs to be taken off drive thru duty. She can’t work the window to save her life. When we pulled up to the window to order there was another car in front of us, something was wrong with their order & she was telling the kitchen, again seemed like a miscommunication between her inputting their order & it getting to the kitchen, but we’ll get to the cooks in a second. We know about this because she was yelling into the kitchen through the mic the whole time she didn’t turn it off. This was after she greeted us & we had started to order. She interrupted us a few more times to talk to them without turning her mic off for a good 2 minutes. Fries were old. Whopper was soggy like they’d had it prepped for a hot minute. I asked for no onions on my whopper because I have a mild allergy. That was on our receipt. When we got to the window & got our receipt the price seemed high so we looked, she charged us for an extra whopper. When we questioned it she asked us if we didn’t want it as if we had said we did, there were only two of us and we didn’t ask for it, hence us asking for a refund before even receiving our order. When I got my whopper 4 bites in there were 3 rings of onions on it I but right into them & now I have an itchy mouth. The kitchen can’t read a ticket either based off the customer before us & then our order. The refund itself took longer than necessary & the woman seemed extremely confused at first so a manager took it over & spent another 5-7 or so minutes trying to do it. I would say I would give zero stars, but the 1 star is for the younger kid at the window who gave us our drinks and made sure we got our refund. He was very sweet and professional and seemed to just be a victim of poor management. We will never be back to this location. That was ridiculous. & I hope that kid finds a place to work where his skills will be put to actual use. He should’ve worked the window, he seemed far...

The guy who took my order last night was the worst I had ever encountered. He told me to park my car and I was the only person in line ,that didn't make any sense to me at the time, but if I would of known that it would take 12 minutes for the food 🤔 to be given to me than ok. My food wasn't fresh, my nuggets was redroppped in the grease because they was so shinning ,they look like a ceramic shine on a detailed car. My big king was not when warm,never again. I'd rather watch white paint dry before I go in that store again. So the next morning I called 5 times nobody answered the phone so I went pass the store and the manager Carolina keep asking do I have the food, I was like no I threw it away. I didn't want a refund I wanted an apology for your employee but you should do something automatically for the inconvenience but I'd rather boil rice one piece at a time before going in...

The first person I encountered at the counter was not very friendly. Did not speak was on her cellphone with the earbuds in her ear. Then I noticed that people working in the back of. The store wearing gloves with their pants hanging down below their bualso wearing glove. S using the gloves that they were handling the food with to pull their pants up. Not once did I see anyone change their gloves? Then then I was served. Cold fries and I asked for some fresh hot fries. The one handling my order. Dropped new fries then gave most of the frogs that were new. Press to another customer. And I still ended up getting the cold fries in my order. Instead of serving me first, when the fries came up. By the time I got my fresh fries, they were from the bottom and they were cold again. And I asked for new fries once more. And the person had an...