Denny's — Restaurant in Maryland

Went there today with my family and in-laws. The food was okay, there were a few issues with the food being cold.

However when my 80 year old mother-in-law went up to pay, with the intention of using her AARP card for her senior discount, she was told by the manager- her name was Candice- that she could get no discount because she did not have the right type of card. Her card had no expiration date, she is clearly a senior citizen so she was not trying to pull anything, there is no sign anywhere stating you needed to have a specific card to receive the discount, and if she had the new card, she would have brought it with her. She clearly didn’t have the new card. Then the manager proceeds to tell her that if she was worried about getting the discount than she should have gotten something off of the senior menu.

Not even twenty four hours ago my in laws had gone through something terrifying. To have to deal with such a rude manager was absolutely ridiculous and something they did not need to have dealt with with their current situation.

When I went to have a word with the manager about what she had said to my mother in law, she had a smirk on her face the entire time- what a surprise, she didn’t care whatsoever! She’s the manager of the restaurant, she could’ve given her the discount she deserved- she don’t feel like it, nor did she care to do it. And the icing on the cake, my husband and son heard them calling my mother in law mental on the way out of the restaurant. Real mature there.

If you want quality food and good customer service, do NOT come here (especially if the manager Candice is there, cause if you have any problems.... good luck dealing with her). After going maybe once a year for a few years, it’s safe to say that they’ve never gotten any better, and especially with their current management, they definitely won’t be getting better anytime soon. Save your money and go to somewhere that will actually be worth your time and money, cause this place...

We called for reservations and was told that they didn't do reservations. We were told that there were no lines no wait. We arrived 7 minutes later and there were lines 5 or 6 groups left when told they had a15 to 20 minutes wait . We gave or phone number and watched in a parked car for the time allowed . We saw people drive up and walk in .No waiting .we went into Dennys and asked when were we going to be 📞 ed. THE YOUNG LADY said I was just going to call you. He is just cleaning a table now.so we sat at the table and dry wiped the table and chairs it down because ithey were wet. We asked for a booth behind hind us for social distancing and was told that the people had called ahead and asked for a booth This was upsetting because we had called and asked to.make reservations. And was told no reservations could be made So they had called ahead or was she showing preference..so a child was throwing food on a floor the waitress was serving and almost slipped. The waitress was very calm and caring To the mother yelling and screaming 😱 stating he is only two im doing the best that I can. They were weekly visitors with an unruly two years old. She made a big scene thinking that we wanted to.move because of her unruly Toddler my daughter explained noone had any concerns of your infant i have other problems I deal with children im a ped.nurse i.had other things on.my mind We wanted to move due to social distancing Thank God for the kind waitress that squashed the loud weekly parents and unruly child My problem was how you call 📞 and asked for a reservations and the seater.at the door said oh they called for a booth but we were denied reservations Who is lying and we saw people drive up and walk in while we waited to be called . We had been waiting Something needs to.be organized . The male answering the phone said first come first served No...

My family and I have dined here many, many times and I felt it is time to give it its due diligence. We generally dine there late evening or overnight. I pay attention to not only my table but the overall happenings around us as well. These are my observations - mileage may vary. Each and every time, the visit has been outstanding. The service (Olivia, Tamia, Michael, Lisa and Donna) have all been great. Obviously, at different visits but each server is absolutely on top of their game. From drink refills, to timeliness of ordering to meal delivery and checking back there has never been an issue. The menu changes seasonally and has something for every taste. The omelets and breakfast platters for an overnight visit definitely fill the void for hunger. Evening meals, standard dinner fare, is as diverse as the breakfast offerings. I've had the lasagna, sizzling skillet platters and several hamburger offerings. Each one was made to my requests and cooked exactly how I wanted. Do not discount the steaks (Sirloin and T-Bone)either. They are as good and cooked perfectly as any steakhouse order. Seriously !! Throughout the meals, the management (Deanna, Damara and Tamia) visit the tables checking on the guests. Additionally, when needed (high volume) the management assists the servers as well - drink refills, napkins, extra whatever - it is taken care of. Is it without flaws ? No, they do run out of things, as should be expected. This particular Denny's has an outstanding staff and is always a pleasure to visit. It is very clean, organized...