Jersey Mike's Subs — Restaurant in Maryland

This is the absolute worse Jersey mikes I’ve ever been to. Today was the third time they gave me the wrong sandwich through order onlining.

I ordered online and it clearly said I ordered a #13. I was given a #3. Completely the wrong sandwich.

When I went to pick up my order, the girl asked me my name and I told her and then with disgust in her voice she says “What?!” I mean, she could have at least said I’m sorry, could you repeat that or been more polite.

Then when I got home and noticed I had the wrong sandwich - I call the store. Ask for the manager. Some chick named Sara gets on the phone and she’s like “it was human error, it happens hehehe.” Me - it’s not funny, now I don’t have lunch and I’m not driving back twenty minutes for a sub that’s probably going to get spit in.

Then she says “let me get you the general manager.” Me - I’m sorry, thought you were the manager. Some dude gets on the phone being a jerk and doesn’t even care and is like I’ll refund the 13. And doesn’t listen to anything I have to say. Worst customer service and the other two sandwiches we got weren’t even good. My son usually finishes a mini and took two bites and was over it. Will not be coming back to this location. The employees need to get some customer...

This Jersey Mike's makes the same good sandwiches as all the other Jersey Mike's locations. The problem with this particular location is if you order sandwiches online from the Jersey Mike website, expect to have your order be incorrect.

I've ordered three times from this location -- a total of six sandwiches. Five of those six sandwiches has had missing ingredients, or ingredients that were not requested. This includes missing bacon (a paid option) or the addition of oil/vinegar when specifically requesting that they are not included.

When this happens, calling the store will result in someone saying "sorry about that -- come back and we'll fix it" (not worth it -- driving another 20 minutes costs more than my missing bacon). And don't bother contacting corporate -- they'll just say "we'll let the franchise know!"

If you are closer to a different Jersey Mike's location and want to do a quick pickup, use that location instead. Otherwise, know that you'll need to stand in line to get the...

I won’t be ordering from this jersey Mike’s store again. I am happy to pay good money for a ‘giant’ cold cut sandwich made to order. This place used to be my favorite sub sandwich place. Tonight we ordered 3 sandwiches including 2 giant ones. All were puny. One ‘giant’ sandwich had a tablespoon of tuna. So confused. If it had no filling, I’d say honest mistake. But it had some and all the sandwiches were anemic. I called back and they remade the tuna. Very disappointed after spending a whopping $46. Sorry for the loss of one of my previously favorite places to order takeout online in a hurry. I hope for their sake management is reading the reviews and take corrective action to train staff otherwise they won’t last long. I gave a 2 star because of the prompt handling of my complaint. I was not happy that the person who took my complaint doubted whether the sandwich had ‘any tuna’. I took it back so they conduct an autopsy. Also, the store’s online...