Nothing Bundt Cakes — Restaurant in Columbia

As all other reviewer. this columbia location was the worst store in all of the locations that I have purchased my cakes. I live in OM but because all of my friend, family and relatives are living and working in columbia. I have been using this location for quite over 2 years. However, every single purchase or order of the cakes at this location, they always made mistakes. the customer service is horrible, rude and extremely unfriendly. non of them from owner to employees are all behave in the unprofessional manner and unethical. The most recent purchase was the worst experience that I was encountered. Purchased 1 cake for my friend birthday and two for myself. I asked the lady label the one that I purchased for my friend and sealed it. She placed the label on all wrong. I was a little bit of rush due to my doctor appointment. On the way I was heading to the doctor office, I was a little curious stopped on the road and check each bag. Sure enough, the cashier labeled on wrong. I turned back to the store and asked her to relabel correctly. She peeled off the old label and placed back in each bag and of course they looked so nasty. She even provided no apology. Also guess what, the time I opened the bag and my friend opened the bag to look at the cakes, all of the icing was smashed on the container and they all looked disgusting. They made me feel so embarrassing and horrible in front of my friend. I don't know how to explain to her. They made me feel like I got the old cake for her. I tried to fill out the survey to bring up my concern. The owner of this store first contacted me by email and expressed the fake apology and lied to me that he is going to make it right for me "Hello Jenny,

First, let me apologize for the bad experience you had at our bakery, it is certainly not our intent to make any guest feel the way you did.

With regards to your order, I’d like to make this up to you. Can I offer you a replacement? If you saved the receipt, I’m happy to give you a store credit for the value of your prior order.

We would love to re-earn your business. I look forward to hearing back from you.

Best Regards,

Bryan Pax Owner"

However, when I took a picture of my receipt sending over to him, he ignored and never response again. Such a jerk and behave so extremely unprofessional and ignorant guy. I waited and waited for almost nearly 2 weeks, he still never and ever acknowledge about received my receipt per his requested. I tried to reach out to him several times but of course my concerns were disregard.

Finally, I wrote him this note

This is Jenny. Just want to confront your unprofessional and unethical behavior. If you are the manager and you lied to customers. So, I feel nothing else I can say about you and your employees. You don't behave in a professional manner. That is the reason your employees are influenced by your misbehavior and treating the customers in a disrespectful manner as well. I didn't ask for your courtesy offer of store credit and a replacement order to earn my business. You are the one initiating the offer. It's not about the store credit or the replacement order. It's about your professional behavior.

As an owner and a professional, I just hope he should acts in the professional manner and care about his business ( you would think). However, he is CARELESS.

Please be very very careful who you choose to do the business with and please choose wisely. Please don't trust the owner of this NBC location in Columbia of MD.

Certainly, I am not only never and ever go back to this location. All of my friends, my co-workers and relatives will not use this store at this location.

Please stay far and far away from this NBC location. I will start use OM location. The owner and all of the employees at this location are so kind, so courtesy, friendly and nice. They all treat you with respect and dignity.

The owner and all of the employees at the columbia location are so rude, nasty, incompetent, unprofessional and extremely not...

Oh man! Hands down best. The moist deliciousness is almost unreal. We bought a few dozen lil bundts for our son's birthday instead of cupcakes and all I can say is I'm down to the last two which are hidden in undisclosed place to be eaten in solitude😂 Online order was pretty easy for me. Pick up process no prob, order perfect. Icing is yummy too. I heated mine for 10 seconds and in 3 bites I have a lil slice of heaven. Not to much but just enough. No messy clean up or excessive left overs from the kids either. Many flavors to chose from. 3/22 I just recently bought another cake for my adult son's birthday 🥳 we order the smallest size 6 to 8 people. More than enough for the four of us to have a couple slices each. Exceptional quality and beautiful decorated and packaged it was ready for pick up in less than a couple hours. I froze cake slices by wrapping in plastic wrap and over a month later I microwaved and it was just as delicious. Recently my hubby gifted my with lemon bundt, outstanding,😁 ❤️also a beautiful mug from their shop as...

Came in to this location today for the first time on 8/5 around 2pm, this has to be the first time ever in my life I walked into a business and not a word was said to me other than the total for the items that I was purchasing. Usually the cashiers or staff members at this company are bubbly and friendly but today was not the case. I walk in and the cashier, some dude with rough hair was on his phone. I greeted him asking how he was doing, no response. Ok... I go ahead and placed my order, he placed everything in the bag and told me my total. I paid, he handed me the items. I said thank you, no response. It seemed like I was bothering him from his phone time. I only came to this location because I was in the area. I will just continue going to the one in Annapolis since they know how to treat customers. It really doesn't take much to be kind to people especially when they are being...