Panera Bread — Restaurant in Maryland

Unfortunately the lack of quality control is the cause of many disappointed customers. I urge managers to read “The Checklist Manifesto” as it will inform you of the importance of implementing a check list. You can also use it build a lessons learned database so you can get better and better the company.

The importance of having an effective quality control mechanism to ensure everything that the customer order was produced and delivered. There is a direct correlation between quality control and customer satisfaction.

Nonetheless, there is nothing more disappointing than getting a family meal for dinner that is incomplete. It is unfair to the family or the individual who has to sit around the table with no meal to eat. Not cool at all Panera!

The family bonding movement was ruined and meteorites replaced with disappointment and angry. Thank You Panera for ruining our family dinner.

However, the one thing I learned as a costumer is not to settle. So I’m going to make a promise, I will never eat at a Panera’s again. I also urge all others to stay away from this location. PTA stay do the families a favor and stay away from using Panera as a...

I'm giving 4 stars for the manager's way of handling a problem . Long post. Ordered a sw chile lime ranch salad. I did not have an app and the ingredients weren't available for review so I asked the cashier to tell me what was in it. She listed some but, I was to later discover, not all of the ingredients I then asked for no corn or grains on salad and dressing on side. I have corn and grain intolerance. Salad came, and corn chips were on top, picked those off, then started to eat salad and realized when I got through the top layer of chicken and avocado there was a grain mixed in. I brought it to managers attention, did not ask for something else or reimbursement, figured it was my fault for not ordering clearly. He insisted on refunding and tried to offer something else. Unfortunately, I was having a reaction to the grains and decided I was safer to not eat anything else. He was very kind and accommodating. The chicken tasted great, sadly I couldn't eat the entire salad I'm be sure someone without my issues...

Amanda, the manager of Panera in Eldersburg, embodies the gold standard of customer service. Her ability to provide an incredible dining experience is beyond anything I’ve experienced in fast casual dining to date. She went above and beyond to ensure our delivery order was correct, personally correcting an incorrect order. When she arrived at our door I was almost speechless; it was clear guest satisfaction at Panera is Amanda’s top priority and she is dedicated to ensuring each guest is taken care of.

In these times, service like this is invaluable and incredibly appreciated. Amanda and Panera, thank you for making something as small as a hot meal on a rainy day absolutely fantastic. Your willingness to go the extra mile (literally) is unrivaled and wildly impressive. Our family loves Panera and today’s experience reinforces that 1000 times over! We can’t wait to dine...