Papa Johns Pizza — Restaurant in Maryland

Almost always I have great service and my food is made as I have requested. My most recent ordering experience was not pleasant. I ordered pizza and wings. My wings came as I ordered them and then I looked at my pizza. I ordered chicken and pineapple but received ham and pineapple. An honest mistake I'm sure because ham and pineapple is such a common pizza order. However, I hate ham and I really was looking forward to my order. I called Papa Johns and spoke with a young girl who was friendly at first until I told her my issue. She rudely asked for my address and what my order was supposed to be. She huffed after I told her. Then puts me on hold for a few minutes. When she comes back she tells me that they can remake it and exchange the wrong pizza. Her tone was rude and she seemed very annoyed at my request. I told her that I would appreciate them correcting the mistake and asked how long it would be before my order would be delivered. She huffed again and said I don't know, 15 to 20 minutes. I said thank you for your help and disconnected the call. About 20 minutes later I received my order and the delivery person was very polite. This was obviously not his mistake. I take my corrected order inside and the pizza is not cooked all of the way. The cheese is not fully melted and the crust is soggy in the middle. I have never experienced such poor service from this location. Again- the delivery driver was lovely and kind. I can only hope that the next time my family orders, we will have a...

Food and service were not good today and this time, it was bad enough to cause them to lose our business. I spent $60 on pizzas and breadsticks for my son's birthday and none of it was good. The crust was so tough we could barely saw through it, even with sharp steak knives. The pepperoni pizza had maybe 7 pepperonis on the entire thing, while the chicken/veg was so piled with toppings that's really all it was. It was comical; the slices were impossible to pick up and eat, and the flavor was poor and completely unbalanced. The cheese was minimal and mixed in with the mounds of toppings, so it wasn't possible to remove some of the overabundance of vegetables and meat. When we tried, we were left with nothing but tough crust, as the sauce was barely detectable. So poorly made! All 3 of the pizzas were basically uncut. There were only slight (and very uneven) indentations in the top of the cheese, and because the crust was so ridiculously tough, it was time consuming and difficult to cut. Lastly, my 80 year old father stopped in to pick up the food for me, and the employees ignored him for several minutes. It wasn't until an older worker (possibly a manager) appeared that he was acknowledged and helped. I feel it was all a complete waste of money and I will avoid this location...

Tried placing an order for pizza of course and the special mentioned in the recorded message. It stated add to any pizza order 10 chicken poppers and 2 liter soda for $7 . First call had a young girl argue with me that is only on line, I know what I heard! So I place my order , and ordered the poppers. So I called the number back heard it correctly and this time I got a male that presented himself as the manager. I explained to him the same thing I explained to the girl. His response was we don't have that special, I explained again that it is on the recording, he said we don't have that, it's not on our list of discounts and I'm not giving something away. I again asked why is it on line but you don't have it? His response was "this store is behind on everything, no one told...