Pizza Boli's — Restaurant in Maryland

Today my son ordered a Chicken Sub from Pizza Bolis. Our first sandwich did not have anything but Mayo and was not prepared properly. We called to let them know that the sandwich was not prepared properly and they were very quick to tell us that they gave us what we ordered. The employee we talked was not helpful an hung up abruptly.

We called back to let them know we were not satisfied and the employee would not help. He kept telling me to call Slice and tell them and then if Slice agreed then they could fix the problem. I asked to speak to a manager and the employee stated he was the manager. I let him know that since they made the sandwich and I was already letting them know the sandwich was not prepared and I wanted them to fix the problem.

We came back when the manager said if we returned the sandwich he would give us another. When my son went to pick up the sandwich the employee who gave him the sandwich said ‘Don’t order from us again.’

We came back and when we looked at our sandwich it was wet, soggy, and falling apart. There was so much liquid in the sandwich that the bread was soaked on the sides.

If a restaurant has a customer asking them to fix an incorrect order they should not be telling a customer to not order from them gain.

However, it seems they don’t want customers, so your news bulletin is that this location encourages customers to not come back.

Customer service at this location is unfortunately very poor. Buyer be aware. And if they did not do it right the first time, just get a refund and save your gas and the environment because at the end the sandwich will only have one place to go. In the trash can. Because no one wants to get sick from a sandwich that you paid for but are not sure was made properly or spitefully.

A picture of the sandwich will be posted.

I would like to tell the manager of this store that we all work hard for our money and when we chose where to spend it, good customer service makes a difference and that is what keeps customers coming back.

We won’t be coming back...

I ordered 2 XL Pizzas w/ double toppings from this place for delivery. When the delivery guy called to say he couldn't find the townhouse me and my brother went outside to meet the pizza guy. We were calling him to let him know he was going the wrong way and he peeled out! So I called him and said "Where are you going?" "We were calling you and you peeled off like someone was chasing you?!" This jerk said "That's what it looked like" I couldn't believe it! The residence is in a very well to do neighborhood. I was very surprised by his behavior so I said I would meet him at the pizza shop. I go in to complain and the Driver told the guy at the pizza shop there were 4 guys around his car which was a complete lie. By the way I forgot to mention my little brother is 5'4"! The guy at the shop apologized and told me he sent the driver home and gestured to the 2 pizzas on top of the fridge. I asked to see the pizzas and a good thing I did because what was supposed to be a double toppings pizza looked like crap! I do not recommend this business and I personally will never patronize this business the next time I'm in Columbia MD. By the way it's...

I hate writing this, because this location used to be my go-to takeout place. I loved the hawaiian pizza and the honey BBQ wings. But then suddenly, around a year and a half ago, the quality dropped noticeably. Everything just started tasting ... off. It was never just one thing. I wanted to give it time, see if they just had a new chef and the old quality would just return. But this last visit has me convinced that this place is NOT worth going to.

The Honey BBQ wings ... oh my god it's like they had them smothered them in pure vinegar. "Honey" BBQ implies some sweetness, some tang, but these guys clearly don't even taste their own food anymore. My roommate who loves salt n vinegar flavor couldn't even handle them, they were unbelievably sour and acidic.

I'm convinced that these guys don't have a real chef anymore. And that most of the good reviews are from before...