Roy Rogers — Restaurant in Maryland

I hate to even write this review because many years ago when the location was across the street this was my very first job. I worked my way up to assistant manager and was there for a number of years. We must have had higher standards back then. I rarely visit Roy's, almost 10 years of eating it non stop I guess will do that to you. We decided to visit tonight, at around 9pm. An hour before closing. Not many patrons in the establishment and even less in the drive through. Normally, not having to wait long for fast food is a blessing. Unless of course it is off peak hours. If I was able to order 3 rounded up meals, 2 of which being goldrush, which I know a freshly made sandwich takes over 5 minutes to make start to finish, and pull out of there with virtually no wait( all we waited for was the vanilla shake to be made) then I know the food was in the warmer. The fries were horrid, cold and soggy, they had definitely been in the fry bin for some time. All around, I am disappointed, devestated even. This is my alma mater.. My home store. I expect so much better. And to pay over $30, we couldnt even eat the fries, threw them out. The sandwiches were luke warm at best. Sad to say, doubt I will be feeling nostalgic anytime in the forseeable future. Shame on you Roy's,...

1. Stopped for coffee and fruit cup.
2. Fruit was fresh and very good. Decaf seemed fresh but somewhat bitter even with two creamers.
3. Roy's was neat and clean, including men's restroom.
4. Service was prompt and employees were friendly.
5. Prices were in line with other fast food vendors in the area.
6. Would return again when in the area. LUNCH VISIT 4/26/2019
7. Service was prompt, but the cashier was a grump today. Not sure of her name. Ticket says Linda. Not the first time she's been that way.
8. Facility was clean inside and out. Older lady who cleans tables and passes out mints always does a good job with housekeeping.
9. Ordered Berry Chicken Salad. It was excellent; well prepared. Raspberry dressing is my favorite.
10. Wife ordered a 1/4 lb cheeseburger. It had been setting on the counter for about 15 minutes before the crew added some fries and called her name. Needless to say, it wasn't fresh when she started eating it.
11. Overall, this was one of our worst experiences ever at this RR. They can do better, but aren't equipped to react properly when faced with high-volume customer traffic.
12. Recommendation: If they look busy, go elsewhere. If there aren't many cars parked outside your chances of getting good food and service are a...

I haven't been here in a while, but some of the same smiling faces with warm greetings as usual. But this five star is for one person in particular. I could see her name tag because I didn't have my glasses but she was of a very "MATURE" generation and was responsible for cleaning off tables and the general seating area. I sat down and had realized that I needed more napkins. I was leaving my phone at the table so I didn't want to go far to get napkins. When I looked around the wall area, there were no napkins but there was a roll of brown paper towels. So I unrolled a section and replaced it back on the shelf. Before I sat back down, the lady, previous;y mentioned, quickly confronted me, with great concern and wanted to know if my table was dirty? I stated that I was just looking for napkins and the table was fine. With in seconds, she brought me a handful of napkins, WITHOUT me asking. The level of customer satisfaction and "servant" attitude towards customers has dramatically decreased in the past 10 years. However, it still alive and well at the Roy's...