Starbucks — Restaurant in Maryland

I actually used to love this Starbucks. Nice atmosphere, pleasant employees, and drinks were always made perfect. In these past two months or so, that integrity has deteriorated. The reason I give them a 2-star rating is because the drink quality isn’t up to par to where it was and one specific employee seems to cause more problems than solving. I get along with almost everyone, but this employee is brash and apparently seems to like bringing her emotions to work. When I confronted her about her disrespect, she refused to apologize. So I spoke to the manager who assured she’d handled it. But no one should have to go through that when they expect a certain face for Starbucks. As a former employee it gets FRUSTRATING, I know, but you still have to keep a poker face. The store manager was kind and accommodating which gives me some faith in the store, but that one employee whom I’ll leave nameless, has remained to deliver in poor taste and a grotesquely approach at a misanthropic personality. Honestly, actions like that make me question...

Everyone are entitled to have bad days, but today was an exceptionally bad experience. The barista taking my order didn’t respond to my simple “good morning” as well as didn’t grab my name after my order was placed. He rushed me along and I stood waiting for my order while those behind me received their orders quicker than I did. When I finally alerted another barista about my situation, apparently my order was already ready but it was under a person named “Kristina — items 2 of 2”. When I told them that wasn’t my name and I didn’t want to grab someone else’s order, they were rude and insisted that my order had been ready. It was clear the baristas working were unhappy. I understand sometimes it can get busy, but my interaction was so poor that I am no longer interested in frequenting...

1st time going to this place and it was the worst experience!!!! Me and my 3 friends went to this coffee shop to unwind and catch up. We got our drinks and by the time.pur 3rd friend came, there was no one in the shop!!! We were laughing and all of a sudden One of the girls with short blond braids came up to us and told us to, keep it down because the manager told them and it's a policy. We are in our late thirties early forties and are not children. I have no idea what kind of BS policy that is but we were simply having fun. We were not rude or disturbing anyone because no one there!!!!! I have never had anyone come up to us and complain about us laughing. I think they were jealous that we were having so much fun and they were...