Starbucks — Restaurant in Maryland

I have been a regular customer of Starbucks fir at least 15 years. Yesterday was National Coffee Day and I received a text that if I ordered a drink on the app I would get a free coffee the following day. So as usual I drove to Starbucks on river road Potomac Maryland and got my coffee. This morning again I drive to get my free coffee and was treated like a criminal by the only person working there at 5:40am Sarah. I showed her the promotion and the purchase of my coffee on my phone and she still said that she wasn’t aware of this and no one had told her about this promo. Now why wouldn’t a manager of a coffee shop reach out to find out what the promotions are on a National Coffee Day??? How is it that you enjoy being called the manager but then you are so clueless of what your company is offering to it’s customers and furthermore how can you allow yourself to be rude with a customer who knows better than you the manager about promotions offered by the company that you work for. I was so upset when I left the store that I had to sit in my car fir ten minutes to calm down. I wanted to tell her something in front of the other 5 customers but I decided to leave her with some dignity. Please Sarah be more active and learn about promotions that Starbucks offers so you don’t like like an idiot in front of...

I come here a lot to do some reading and work, and the new renovation looks nice but feels off. There isn’t as many outlets available so I need to look out for the three seats that come with outlets. No more mini library basket they used to have with books that came from donations.They started giving you refills on some coffee and teas and use dine-in mugs but it feels more like a bribe than actual improved customer service. Their new policy of trying to connect with customers actually makes me want to run away. Greetings are super impersonal and automatic. Everyone feels more like robots. You go to this Starbucks - you get to use the bathroom, sit, but not able to ask for water. Another one, you can’t use the bathroom or get water. And some they don’t care and you can use the bathroom and get water with no one hawking at you to ask if you paid for a drink. I might as well pay for water and bathroom with cash just to get the same consistently. No one actually cares about homeless people causing safety concerns; just a ruse to keep profits...

Everything this great about this place - but the consistency of drinks at this Starbucks. The location, nestled in the middle of Potomac Village and sitting in a large courtyard, provides ample space. The service is what you'd expect from Starbucks, however, the consistency of drinks simply isn't there. Perhaps because not only is there no Starbucks around for miles (I know - that's shocking), but there isn't any other coffee/meeting place around either. So, this place is busy - we all have nowhere else to go.

It has a captive market so perhaps that's why the drinks are up and Down. Please note - the drinks aren't always bad, but the % of times I've had a bad drink here is much higher than any other Starbucks I've been too.

But, since there's nowhere else to go, we come back,...