MOD Pizza — Restaurant in Marysville

Beware of this location. We live in the area and had frequented this location multiple times before the pandemic. The pizza was always good, so we recently decided to order delivery online. We ordered two pizzas and a salad. Because of pregnancy, I requested no gorgonzola in the salad. The entire order took half an hour to make and deliver which was fine. But when we got the delivery, I found gorgonzola permeating the entire salad, making it inedible. So we called them hoping we could fix this error somehow. We got an extremely condescending customer rep on the phone who told us that we couldn't customize a special offer item, and that they have notification of that terms and conditions all over their website. Because we ordered directly from their main website instead of this particular location's website, we did not get any of the notification that she mentioned- the notification is also missing from the order menu as well, which is a huge oversight on their part (funny that she didn't even know they had a main website, and just assumed that their store location website IS the main website). She then said that all their customers should already know about the terms and conditions because they have this offer all the time, as if we're supposed to be clairvoyant or something.

Since she refused to fix my order, I told her I wasn't paying $6 for a salad I couldn't eat. Instead of reimbursing me like a good business would, she had the nerve to say that it's illegal not to pay. We then kept trying to resolve the mix-up with their websites, but she abruptly ended the call and hung up! I've worked in the customer service industry before and also been a customer all my life, and this was the WORST customer dispute resolution I've ever seen. This entire debacle could've also been avoided if they hadn't been too lazy to call me for clarification before fulfilling my order, instead of ignoring my special instruction and giving something I can't eat. They've lost a local as a customer forever, so congrats to them. Conclusion: Stay away from Mod Pizza. Even Pizza Hut and Dominos aren't...

I'm beyond frustrated with this location. I've never had an issue with other locations but I have gotten salads with rotten greens REPEATEDLY here. As in, every single time I come here I have to pick out from a few pieces up to half of the greens. Today was the last straw for me. I threw my back out so my husband offered to get MOD so that I didn't have to cook tonight. We did a pick up so it wasn't caught in store otherwise I would have had it remade. I got a salad with arugula and mixed greens and when I went to eat it I saw that all of the arugula (which was a fist full at the very bottom of the bowl so I could see it all) was rotten. Not a little bruised, but black/brown slimy smelly rotten. There was also a good puddle of water at the bottom of the bowl (not sure what that was from since none of my toppings were wet enough to have dripped and I got the dressing on the side). I was so grossed out. I ate a little off the top and it was when I went back for more because I hadn't gotten any arugula that I saw that it was rotten. I was so grossed out that I tossed it all out after that. I will not be coming back again. It is very rare that we eat out because we can't afford it and then to have it be rotten..it is so disheartening to throw money...

Today my mother and I decided to try Mod Pizza for lunch to see what all the fuss was about. We went to the local Mod Pizza here in Marysville off of State Ave & 4th street, they share the same parking lot as Albertsons and Dairy Queen. I would like to add that there is TONS of parking here, love that! This MOD PIZZA is located in a BRAND NEW building, the modern look of the new building, the clean grounds around the building brings a bright new look to that area of Marysville. I would just like to say it was by far the BEST PIZZA I have had in Marysville. The fresh toppings, the thin crust, the fast service and amazingly clean and organized restaurant was great. For a chain fast food casual pizza restaurant this blew my expectations away, it was FABULOUS! The atmosphere is young, hip, cool and modern, yes I said modern the employees are fun and seem to work well as a team, this is a place to take the family or run in for a quick bite to eat on your lunch break. NOTE: Responding to a previous review. This is wood fired pizza, the crust is supposed to get crisp on the outside and light and tender inside with a flavor that only wood fire can create, it adds flavor and it’s...