JCPenney — Local services in Marysville

I went to JCPenny about a year ago but my experience still bothers me.

I bought a tie for my Husband but decided to exchange the tie. I showed up on a Tuesday morning about 15 min before they opened tie in hand. After I got into the store (after the manager opened the door 10min late btw) I headed over to the tie section. I did not find something I liked so I headed back to the service counter. I presented my receipt and tie and was met with an eye-roll from the associate. She started the process of the return as I riffled through my purse for the credit card I initially purchased the tie with. When I realized I left the card at home I asked "I don't seem to have the card I used, is that going to be a problem?" She rolled her eyes AGAIN (obviously not wanting anything to do with me) completely ignoring my question and without asking me attempted to give me store credit. After asking a second time she finally told be I needed the card. I went back home got the card and went back she asked for the for my ID. But see the thing is you don't need an ID to put money back on a card.

She was treating me like C$%& and asked for my ID because she not only thought I stole the tie (and had a random receipt I found in parking lot or something) the but she was checking to see if I stole my credit card. I was treated like a thief, I was so embarrassed and angry I left the store shaking. And when I called to tell the Manager about my experience I did not even...

Stopped in to make a return from an online purchase and waited patiently while other clients were helped. There was no one else in line at the time of my arrival and I was standing out of the way so people could walk by while still maintaining social distancing. During this time some other guests walked up and noted that I was waiting. Kayla finished up helping the customer she was with and I stepped up only to have her tell me that the line was behind the other people. I told her I was there first and she acted put off by the fact that I was standing at her counter and turned around to ask the other cashier if she could help the other people and then told them someone would be right with them. It was obvious she was displeased with the fact that I informed her I was there first and her body language said it all. I understand retail is stressful Kayla but your power of observation should have made it obvious that I was standing there for a good three or four minutes patiently waiting with a...

Store staff will not enforce State mandated Mask policy. Woman in front of me in checkout line not wearing a mask. I asked cashier if the enforce rules. The woman not wearing a mask said "I'm not worried about it" I pointed out by not wearing mask, that she would be infecting people around her. "Karen" was only argumentative and would not wear mask. When I got to the cashier, I asked her again about it. She said that they are not allowed to be confrontational. I asked, what if I walked out without paying. Would you still be confrontational? She said they would not. By not enforcing mask regulation, JCP is putting their customers at risk of infection and potentially death. Disgraceful policy. Won't shop...