Arby's — Restaurant in Maryville

Typical Arby’s food. My experience with the staff is probably not typical, at least I hope not. I was on my way to the courthouse to file some paperwork one afternoon and I had brought along my 19 yr old son to show him how to file these papers ( both of us were in dress clothes) So I wanted to grab them something to eat before going into the courthouse. It started raining just before pulling up at Arby’s so I decided to go to the drive Thur I placed the order at lunch rush. Got the order after 15 mins in line and left. As we are leaving my son notices that the order is only half right. So I turned around. The drive Thur line is now all the way around the building. So, I pull in a parking place to call the manager. It takes at least 5 times before they would answer the phone. Finally I get a rude manager that tells me to get back in line at the end. I try telling him that the line is at the road and I don’t have another 15-20 mins to sit in line. He says “ well what do you want me to do”” then before I can answer he says just come in the front door and tell the girl at front reg that some of your food is missing. By now my son has noticed that the few things we did get was wrong (example: was suppose to have no lettuce, yet had lettuce). I explained to him that We had business at courthouse and I didn’t want to look like a wet rat. I asked if someone could bring it out to us. He says no, so I by now I’m very upset. So he says very rude Ok I’ll send someone out We sit there another 10 to 15 min waiting for them to bring the missing food. Finally they send the new kid out and I felt so bad for the kid. So we get the food and it’s wrong. I gave up and had to leave to get to our appointment. Food was cold, the meat was thrown on the bun half hanging off, new sandwich still had lettuce on it. I call bank and ask to talk to a manager and once I was one phone with him I tell him how customer service should had behaved and he has the nerve to say he doesn’t have time to listen to me. The food that was there and correct in the very beginning was now cold. The management needs...

After ordering on the Arby’s App for a pickup of my food,($29.67 worth) at 6:45 I drove the 15 minutes to Arby’s to pick up my food. (It said it would be ready by 7:03) when I got there, there was approximately 15 cars filling the parking lot to where I could barely get by to pull into a parking space. (I picked the first spot upon entering the lot so that I could get out to leave after picking up my food) I went up to the door and found a note saying that the dining room was closed today and the door was locked! I went back to my car and I had no choice but to get into the drive thru line and I was the last car that could fit into the lot. I tried to call 25 times and was instantly hung up on or the fax turned on to scream in my ear.(same phone number) By the time had reached the drive thru order menu, the time was 7:28 and I asked for a refund since my food was now over a half hour old, and how was anyone who orders online for pickup was to be able to pick up there food with the doors locked. I was told that the dining room has been closed for a few days now, and to pull around to the window. (Of course still waiting for the five cars ahead of me to pick up their food first) At the window I again asked for a refund and was told that they couldn’t refund an online order, that you have to go online to apply for a refund! The time was now 7:48. I asked if my order was ready and was told I would have to wait while they make it! Hearing the employees laughing hysterically now I figured all they’re going to do is spit in my food, so I left. Once I got home at 8:10, I immediately looked up the corporate number to call and complain and ask for my refund. It took 10 minutes of hold time to be told that a report had been made and a request for a refund was applied for. Someone from corporate should be calling me within the next few days. I’m still waiting. This has soured my view of all Arby’s now, and I will not allow them steal $30 from me ever again. I’m sure I’m not the only customer that will never come back to any Arby’s...

Update: Dec. 20th 2021 I had a horrible experience last night that I think needs attention. They had a new employee at the location acting for all employees apparently. I was on a DoorDash order and my customer had items missing so I waited again in the line to get the missing items. I was as always very nice and said why I came back at the speaker and had no problems. Finally got to the window and instead of being treated with respect this very rude girl came to the window explaining how they were out of the customers items. That was fine no problem but she would NOT let me speak she continued to Tell me that she was going to write my name down so I can come pick up the item the next day. Finally she stopped barking off orders to me so I could tell her I was there for my customer and I had to let them know what was happening. She blatantly interrupted me and told me "fine I'll write their name down and you can pick it up tomorrow. " I waited again till she hushed to speak, and told her I was letting my customer know what was going on so they can decide what THEY want to do. Things escalated very quickly when I said it was my customers choice what to do NOT HERS, she yelled out I'm not dealing with your attitude and a few other remarks while she grabbed part of their order wadded it up in front of me and threw it in the floor. She slammed the window shut and locked the door screaming out like a lunatic while I just stared in complete shock. She wouldn't let the other employees help me and would NOT wait on me leaving me with a unhappy, hungry,customer, but what she did do was hide behind the wall making fun of me and my shocked expression.I was able to get them a refund through DoorDash and took them what food I was able to get but the situation was a horrible experience for me and the customer. I am beyond understanding whenever someone has a bad day but this was just a very...