McDonald's — Restaurant in Maryville

My husband and I have worked in the service industry for a combined 15+ years. This was, by far, the worst experience either of us have ever had anytime, anywhere. We ordered through the drive thru: a big Mac, a cheeseburger, 10 piece chicken nuggets and a large fry. The order took 10 minutes. When we finally received it, we check our bag before driving off. I notice right away that we didn't receive the dipping sauce we requested at the order screen. So, we sit there until, hopefully, someone comes back, even lightly honk the horn, no luck. I then notice the 10 piece nugget isn't even in the bag! By this time, another car has pulled up to the drive thru, so the young lady comes back. We then tell her that we didn't receive the 10 piece or the dipping sauce. She gets a puzzled look upon her face says nothing and walks to the back. A few moments later she returns claiming that she put them in the bag under the big Mac. We then, becoming frustrated, show her the contents of the bag. She goes to the back again. This time another young lady comes to the window, claiming to be the manager. She says that the girl said she put them in the bag, basically calling us liars, as if we need to lie to afford 10 more nuggets. We once again empty the contents of the bag to show young lady number 2 that we had no nuggets. She says, and rudely if I might add, 'well, we don't have any extra nuggets in the window back there!' shrugging her shoulders and totally dismissing us, as if we were just an inconvenience. My husband asks if she would like to search our car for the nuggets. We then give her back the food wanting our money back. The manager wasn't wearing a name tag so I asked for her name. She tells us that she doesn't have to give us her name. My husband expresses how hard it is to believe that, not only does she not have to give us her name, but that a name tag isn't part of her uniform. We argue with her for a moment or two, get the name of the store manager, inform her that we also work in the service industry and this was absolute ludicrous. She made no attempt to apologize nor did it even seem that she cared, just kept rolling her eyes at us. I am absolutely appalled and can say without a doubt I will not be returning. Good luck...

This mcd consistently has terrible service but unfortunately for me is very close to my house. Our drinks were half filled. We waited over twenty minutes to recieve our food after being pulled up to the third window. OVER 20 MINS. When we were handed our food and went to check it allready knowing the likelyhood of receiving warm fries much less hot was more or less obsolete it was only to be greeted by the outside of the bags covered in stickiness. Ketchup...bbq...god knows what else. My wife pointed these issues out to the kid in the window and asked if he was the manager. He said yes. She asked what he planned to do to rectify the situation. He said it was out of his control. She called him on his falsehood knowing full well getting an order correct is well within a managers realm of power. He stuttered looked back at another employee laughing at us and said that would be up to the manager. We said you lied and told us you were the manager. He claimed he didnt. I had to make my wife drive off in order to prevent me going inside and over the counter. I used to service playgrounds all over the south east for mcd and have personally been to probably two hundred different locations. The foothills mall pkwy store has some of the worst personnel and management or should i say mismanagement i have ever born witness to at a mcd. My wife told me tonight we would drive across town from now on to go to a diff location. I disagreed. The location she was refering to is also a cochran store. I will no longer be giving the cochran family any of my business. We will drive to the other other side of town beside pellisipi on Broadway instead. This franchise is doing mcd a disservice on a major scale. Oh. And did i mention my mcrib came stuffed inside a nugget box? Yeah thats right. Squished into a box that wont fit the empty bun with out grossly mushing it out of proprtion muchless the actual sandwich. If you are not from around here and are trying to figure out where to eat...i recomend the taco bell across the street. Or cookout. Or bk. Or arbies. Anywhere but this mcd. The service is...

This might not be the finest McDonalds in the world. I've been to a lot of them. I've had sorbet at the McDonalds at the Piazza di Spagna. I've munched on Shaka Shaka Chicken while I people watched from the third floor of the McDonalds at Shiuya Crossing. I've had affogata while watching a twilight snowstorm in Myeongdong. I've even had brick oven pizza and played arcade games at the McDonalds in Orlando. So, I can say it probably isn't the finest.

But I do stop here most days. Sometimes to get a coffee before work. Other times for lunch. Dinner after my shift. The food is always consistent and good. The staff is an eclectic mix of friendly people who seem like they are having a good time. It isn't perfect. It does get busy during certain parts of the day. Especially when shifts are changing at the near by Industrial park. The parking lot is challenging. Watch out for the car with out of state tags going the wrong way or trying to merge directly into you. It might have had more personality when there was a playground and murals and a clear spinning straw dispenser.

I've never had a bad experience here. Well, except for when I was a child and my dad let me go inside all by myself to order breakfast. I waited for thirty minutes and then he came in and started yelling at me. But that was at least thirty years ago. It's unreasonable to hold the current staff and management responsible for it. Oh! And one time my mom lost her cool in the drive thru when the person at the window only gave her one napkin with her Big Mac and refused to give her more. A manager had to be summoned before hands were thrown and a jury of her peers was required. But my mom has been a vegetarian for at least seven years now, so it had to be ages ago. And it made a good story. My mom and I still joke about having a "Big Mac with One Napkin" eating challenge. Shoot. It isn't even my favorite story from this McDonalds, but this review has a character limit so you will have to read about it in my memoir.

Whenever someone says "McDonalds" this Mcdonalds is the one I think of. It might not be the finest McDonalds, but it is...