Charleys Cheesesteaks — Restaurant in McAllen

My mom loves the place! We go to the mall just to eat here but recently we had a bad experience ): I work in the fast food industry myself so I understand when one is having a bad day but it shouldnt be taken out on costumers when they complain about their order (when it’s clearly wrong). So basically my mom had ordered her meal with cheese/bacon fries and yes she got charged for them and was given the wrong order so my mom proceeds to tell the lady she didn’t ask for that and what not the lady says nothing and just pulls the tray back and a few seconds later literally drops the correct order back into the tray with really bad manners and just gives my mother the stink eye and turns around. :( my mom felt really bad afterwards. We aren’t those type of costumers to complain but we were charged! If we hadn’t been charged even if they got it wrong we would’ve just...

If I could give no stars I would! These people were talking about me in Spanish in front of me like I don’t even know Spanish lol. They said I talked to them rudely when I legit just asked for an order. And I was looking to make sure they did it right because I’m doing favor and they specifically asked for it a certain way. And they said oh if we did something wrong. Like nah I’m just making sure because I know how it would ruin my day if I worked all day and they ruined it by making my food...

There were flies all over the veggies sauce's and the worst part the lady making the sándwiches didnt even bother to shoooo them away as she was preparing my sandwich I saw flies landing on my sandwich we quicky let her know about it all she did made a look and changed the sandwich and didn't even apologize or or nothing.next time you go here please be careful they might be a fly in your sandwich..🤢honestly not planing going back.. don't want to...