Moe's Southwest Grill — Restaurant in McDonough

Good food, but make sure you only go there when no one is there and you are ordering a single serving. I just called at 4:15pm on July 1, 2016 to order a small taco catering set for (8) people. The "gentleman" who answered the phone immediately started talking to someone in the background about how they may not want to do this. After several times coming back to the phone he eventually said they would do it, but only for (10) people minimum. I guess he thought I would say no? After that he began to explain how this is going to be really problematic for them because after 6pm (which is when I requested pickup) they only have (5) people working at the store and its their busiest hours. He said, and I quote "it would be really inconvenient for us!" Why they couldn't have started putting it together right now while they were doing nothing I don't know? Congrats Moe's you just lost a family of...

Well...what can I say. I was told by the new General Manger David that I'm holding up his other customers because I order my nachos with the chips on the side. Wow!!! When I explained to him that his line was mixing the online orders up with the orders of customers in the line, which caused them to restart orders and backup his line...his response...we are not serving our nachos like that at this Moe's. Even after explaining that I felt singled out in the store in front of the other customers....Same response again. That doesn't sound like a smart way to take over a business, especially in the middle of the pandemic. It's crazy that customers are putting up with rude managers who are basically telling you to order your food the way they want to fix it and the customer pays for it too. Where is that done at. In closing...I'm moving on. Money spends the same at the other restaurants. Your...

We order from here all the time to cater our office's lunches and today, we were supposed to have a delivery at 11:00am for a wedding shower we were throwing for a co-worker of ours. At 11:30 we called to find out the status and were told the "driver left over an hr ago and we are not sure where they are". Then, about 10 minutes later, called again and were told "we dont have your order and you were not charged". When we told the person that it was pre-ordered last week and that this is unacceptable service, he stated, and I quote, "well, what do you want me to do about it? We dont have your order to do and we didn't charge you so....". We will be calling to speak to the manager and will not be ordering from this location again. It's unfortunate because we truly like their service but today's quality of service was unacceptable for any future orders from...