Jimmy John's — Restaurant in McHenry

Definitely writing off Jimmy John’s, especially the McHenry location. Based 5% on the fact they forgot to make my order, and 95% on the manager's response to my issue. A company can make a mistake, but how they handle it speaks volumes. Their dismissive attitude and unprofessional response have left a bad impression.

Customer service matters, and unfortunately, this experience has shown me that they don't prioritize it.

See for yourself: I wrote in on their app: Order #37149935531311106 Placed on August 4, 2025 at 1:51 PM Drove to and arrived at the store 2:15.....order not there waited 10 more minutes and finally asked, that's when they begun to make order.........Saw at least 6 people working, 0 people in line. 0 other orders sitting on the shelf. Don't understand. Jersey Mike's does not do this, I order & pay online for speed and convenience, this was neither. AND why do you ask for tip?? These are not waiters providing a service, people just doing their job, or in this case not doing their job. Will also post as a google review.

RESPONSE FROM JIMMY JOHNS Michael Means – a gmail account not a corporate email account: We are sorry for your order took longer than you were expecting. Our team was hard at work on delivery orders and restocking after lunch rush, which is normal for our business. When placing a pick up order, you will be notified via our app or email when your order is ready, so you don’t have to wait in the store. In addition, if you say hello to us when you walk in, we will make your order for you right away. We do not appreciate you assuming people were not doing their job. We are not Jersey Mike’s, and we have a very different business model. A majority of our business is made on delivery, which is what we were primarily working on when you placed your order. I hope you can reconsider posting your Google review, as you are misinformed as to why your order had fallen behind.

I RESPONDED: Dear Michael, I want to clarify that I never stated I assumed people were not working. What I actually observed was six staff members in the store with zero customers in line. My concern was solely about the delay in my order, not about any assumptions regarding staff availability. Additionally, I noticed that my online order was delayed while you state priority seemed to be given to the delivery orders, which I find unprofessional and unacceptable. The tone of your response and your dismissive attitude will not influence my decision to remove an honest review. Had you offered a sincere apology or a refund, I might have reconsidered. However, it should not take 25 minutes to prepare two sandwiches when six people are available to do so—that’s not the level of service I expect from a "fast food" restaurant. Furthermore, I was not misinformed; I simply stated that I did not understand why my order was not ready. Your excuse about staff or timing is unprofessional and frankly disappointing. Sincerely, Dianna

AND YET ONE MORE OH SO PROFESSIONAL RESPONSE FROM MICHAEL MEANS AT JIMMY JOHNS: No Dianna, I will not apologize for my staff doing their jobs. You have no idea if the delivery orders they were working on were also delayed, and scheduled ahead of yours. Again, you are assuming things and are wrong. So I do not appreciate you telling me I have a bad attitude when you have no idea what you are talking about, and no, you may not have a refund.

WAY TO WIN OVER...

Over years past, my wife and I have always enjoyed the sandwiches at Jimmy Johns. We have ordered from other JJ's and everything was good except at this Jimmy's. Very dispointed by far! We had ordered two 18 inch Vito subs. Very little meat and cheese. I could not believe the cost per sub for what I paid for! Also, the edges of the salumi were dried! I could have given just one star instead of two, but things have changed everywhere with the high cost of products. I just don't like the fact that prices get raised and not much is given! The picture of the sub is their picture so trust me when I say this, "They do not look like it at all!" Sorry Jimmy, you guys really need to do better!

Update: So, after this review JJ responded and ask me to share this feedback with them. I did, but wouldn't you think that they would at least want to make up for the quality of the sandwiches or comp me in some way? Well, that did not happen! Take the hint Jimmy! Now you...

I have visited here a few times over the last, I have never seen any employee wash there hands after sweeping and mopping bathrooms. The meat is left on the slicer for over an hour at a time. I work from my laptop here and after really paying attention will never go back due to how unsanitary this place is run. Epic deli is down the street and will receive my money over this bacteria filled place. The store manager allows her boy friend who has been convicted of sexual assault to work with minors with out punching in working Off the clock which I'm sure is illegal Ask anyone who works there and they will tell you this. So if you support child molesters you are eating at the right place. Also they have fired a driver with a disability as they said it was a liability. Great...