Dairy Queen — Restaurant in McMinnville

Went in tonight and ordered an order of onion rings, cheese curds, and a cheeseburger w/o onions to go. Instead a cheeseburger, onion rings, and reg cheese curds for here were entered in. A "manager" assembled my "order" by giving me a cheeseburger marked w/o onions, french fry, and large cheese curds. I informed her that my order was to go with onion rings instead of fries. She placed my cheeseburger w/o onions, and the large cheese curds in a bag and informed a girl (later identified as the owners daughter) that she was waiting on onion rings. The owners daughter removed my burger and the large cheese curds from the bag and replaced it with a reg cheese curds and asked for a cheeseburger. Upon seeing this when I was handed a bag by the previous "manager" I asked if the cheeseburger was w/o onions and I was told probably not since it wasn't rang up that way. The cashier who took my order told them my order was w/o onions. I opened the burger and thumbed through it to find onions. I handed it back to the "manager." She promptly took the burger back to the back and removed the onions, then wrote on it and brought it back up and gave it to me. Having have worked for many fast food places before (including training employees) I knew this was a clear violation of health code. Once food as crossed the counter you cannot give it back to a customer (though many places do this hoping you don't know about the violation). I told this "manager" that she had violated health code and asked for a manger, at which time she told me she was one. I was genuinely shocked since she had made so many prior errors in addition to this one. I told her again that it was a violation and her response was "so...". I asked for another manger and I was told to wait for the owners daughter (who I was told was simply another manger). I informed this "other manger" (owners daughter) that there was a problem and I wanted my money back for the food. She had the same response as the manger "so...". She refused to refund my money stating it was Dairy Queen Corporate (not franchise) policy to not refund money when requested. (I was offering back the food, so I wasn't asking for anything for free). When I told her again that they violated health code she offered to remake my burger but I didn't have faith in their ability to do right by me so I declined and asked for a refund. She refused. I asked for the information for the franchise owners and was denied. I stated I could call corporate and the health board and was told "so...". She then threatened to call the cops (I was not being belligerent by any definition of the word, only firm that I wanted a refund and to return the food due to the situation) while trying to say they had asked me repeatedly to leave and I had refused (this was the first time she had asked me, however...

This could be a good place but unfortunately I felt weird when I last visited. Kind of worried me what might happen to my food. There's kids working their that don't seem to take their jobs seriously. I don't like leaving bad reviews but I don't tolerate kids with attitudes. We came the first way around and we asked to just put in our orders at the window after we asked for it at the speaker but they didn't have the banana split due to no bananas. So we had to stay in line for a second and decide what to order. That was what we wanted specifically so it was hard. We were getting our 11 year old friend a treat after he just had heart surgery. So we pulled forward and they said no we can't order at the window after we asked to do so. We were not happy at all because it made or makes no difference when it would've taken just as long either way and it took us only a minute to get back to the window. No difference than us ordering at the window. also she just had a dull, no smile, kind of whatever look on her face attitude. Plus we still had to wait. Then we came back the 2nd time about 1 hour later and I noticed how off the 3 were when we ordered and they kept acting weird and made me uncomfortable because people are very devious these days. They were all standing around on their phones and 1 person in the background seemed to be doing the work. And they kept looking back at us on their phones. So yes I'd say either hire someone who actually wants to do their job or happier to do it. I hardly ever come here. Maybe 1 time a year or more. I probably...

❤❤❤ Joyous yummers here! I will visit again! The chicken strips are absolute god tier, and so are the blizzards! We ordered and the cashier was super awesome! Person driving had a full on passionate conversation about restaurants with the cashier. Unfortunately, the dine in was closed at the time. So we ate in the parking lot. While I was there, I was with a 6 year old that is extremely attached to me and sees everyone but me as a seeping mole rat (I am concerned for this child, FYI)- she ordered the exact same thing I did and copied my every movement. I take a bite of my mind-blowingly delicious butterfinger blizzard, she takes a bite out of hers. I eat a chicken strip, she eats one of hers. I cross my leg over one (💅), she does. This has absolutely no relation to this Dairy Queen, thought I'd share. I'm very nice to that kid. (Probably because I'm terrified of her. I would like my friend (her older brother) to stay in one piece.) The name Dairy Queen is worth the title. Dairy is delicious. Said people who aren't lactose intolerant- I'm not. Your food is awesome, and the customer service is godly! Please keep making the blizzards, they're the only thing keeping me going....