Dunkin' — Restaurant in Medford

I been going to this Dunkins for year's. Its gone down hill. I thought last week was bad when the manger of treated my husband badly. Because he got our order wrong. Saying to him you did this also last week. My Husband had a Hemeric brain stem stroke in October. Sir I placed the order. Not my husband. He politely asked if you could fix the order. Then 2 days ago a Man came in placed his order with a young women. Moments later he she's his order is wrong. He asks if it can be corrected. You hear the Gentleman say what? He said I cant understand you? Can you repeat that. Then he turns to the young women says did you understand him? She said no. He said I dont understand his English. a Guy behind him who is clearly very young I would say in his early 30's starts calling the Older Gentleman a racist. Then proceeded to attack the Older Gentleman. Who was clearly over 60 year's of age. Who i have seen often in this Dunkins for year's as well. You would think the Manger would call 911. Also what l do know is the Owner of this Dunkins watches the Camera's constantly. Shame on him. For the attack of one of his well known patrons. The attack was un warranted . This astblament has in no longer Safe. It has exemely...

Sadly this store has gone way down hill.....I go here almost daily when im working nearby because its the only place around....This location used to be awesome when Angelo owned it but the new ownership just Doesnt care....I enjoy muffins with my coffee but now their muffins are not cooked all the way through ( How the hell can you not bake a muffin?) ....If I go with a bagel, the quality of those is differant now and not for the better ofcourse....If you ask for it to be toasted be sure to check it before you leave because it may be burnt to a crisp "black" ...Also why cant you get a banana or bran muffin anymore? Or a powdered donut? Anyway I do like Some of the staff that have been there for a while,nice people but its the Product that has gone way way Down.....Cmon owners its time to do better for your customers.... UPDATE 7/8/24 Haven't gotten a muffin lately but decided to give them another try and once Again not baked all the way through as you can see the middle was all batter...How can this still be happening?? They just don't care at...

I recently stopped going here... not because of the staff or anything- they are always courteous and friendly. I stopped going here because of a petulant little sign the owner/manager hung up near the drive-thru window, reading something to the effect of "We have recently had to slightly increase prices due to increases in taxes and labor costs". And it's not because of the raised prices, either- I think I can handle a few more cents for an iced coffee. It's because of the ridiculous attitude of the owner/manager, whining to me about having to pay taxes and slightly-higher-than-slave-labor wages to employees. You're a business owner, suck it up. You have to pay your employees a decent wage... although I bet the wage that you're "forced" to pay them now STILL isn't even what I would consider a decent wage. God forbid that extra pay and taxes should come out of the owner's pay.... no, we can't have that.... gotta squeeze as much profit out of the business as possible, at the expense of everyone BUT the...