Chipotle Mexican Grill — Restaurant in Memphis

I am compelled to formally express my dissatisfaction with the ongoing and egregious service deficiencies at the Chipotle location on Poplar. My previous experiences, including a recent incident, have demonstrated a pattern of unprofessional conduct and neglect that is completely unacceptable and indicative of a disregard for customer rights and basic standards of service. In a prior incident, I requested the name of an employee, and the store manager refused to comply with a legitimate request. Despite reporting the matter, the situation has not improved, and service has continued to decline.

During my most recent visit, I was third in line behind only one other customer, who had multiple orders. The manager with pink hair recognized me and instructed the employee who was initially serving us to step aside and take over the order herself. Instead of completing the transaction and promptly ringing me up, the employee chose on her own initiative to delay processing my order and finished the other customer’s multiple orders first. This unprofessional conduct resulted in my food cooling while she attended to the other customer’s orders. Frustrated by this blatant neglect and disregard, I decided to leave the store before my order was fulfilled.

It is clear that Chipotle is more interested in maintaining a physical presence than providing exceptional customer service. If the girl with pink hair is the best management can do, then it is a downhill trajectory from here. The behavior exhibited by the staff and management demonstrates a severe lack of professionalism and a failure to uphold basic customer service standards. The dismissive attitude and superficial excuses offered by management only further highlight the store’s neglect of its customers and obligations under consumer protection laws.

This letter serves as a formal record of my dissatisfaction. I do not seek or request any response or further communication regarding this matter. If similar issues persist or recur, I will pursue all available legal remedies and report this conduct to the relevant regulatory...

Not a great experience. As I read the reviews for this location while in line I wanted to be optimistic! But it really was a 1-2 star experience. They were out of most vegetables (no peppers, no corn, no green salsa, the pico had no onion..) and likely had been for quite a while. Maybe the trucks were late, these things happen. As someone coming to get a veggie bowl though, if I knew they were out of half of what I wanted in my bowl I would have turned around at the door. But alas, they did not have a sheet on the door or anything to state they were out of many food items. Instead, patrons wait in the long line only to get up there to see they’re out of many things! Now what? You’ve got beans and rice and a few pieces of lettuce in your veggie bowl only to look down and see that’s about all you’re gonna get. Now you’re left feeling uncomfortable because you don’t really want a substandard bowl but you also don’t want to be a rude patron who just says nvm trash my order. The only reason I’m giving 3 stars is because of the accommodating manager Chris. He let me have a side guac for free (after asking) to make up for the virtually no toppings for the veggie bowl. In the future, it would be very helpful to tape a sheet of paper to the door if you’re out of many items and expect to be for the rest of the day. This will help patrons make an informed decision before...

BLUF: This restaurant could use a deep cleaning.

Came in on a Thursday afternoon well after the lunch rush. The food was excellent, which is the reason for two stars. Other than that the experience was terrible.

The most egregious aspect of this particular restaurant was the cleanliness. There wasn’t a trash can in the entire place that wasn’t overflowing with garbage. None of the tables were clean. All of them had trash, food and used condiments on them. I had to wipe off my table and chair with napkins.

The Coke Zero fountain drink machine shot soda everywhere except for my cup. The staff was okay, the poor girl at the hot station kept running out of ingredients. When she called for more it didn’t seem like the kitchen staff was acknowledging her because she had to keep walking to the kitchen to repeat herself. The cashier seemed more preoccupied with her phone and engaging with coworkers than ringing up my order.

As I said the cleanliness of the front half of the restaurant was horrendous. If that’s the portion that is presented to the customers, no telling how bad the kitchen areas looked. The food was fine but I won’t be visiting this specific Chipotle again in the future. If you value your health and safety I would recommend you avoid, if...