Best Buy — Local services in Memphis

I know many people will pass my review viewing it as a “Karen” or old person ranting. But I would like for people to take time and at least read my review for this store. Or before purchasing a product. First the store looks decent and the displays are okay except a few devices didn't work and I believe one of the S9 Samsung Galaxy tablets was missing and placed with S6 model. Now I want most people to understand my main issue is “false advertising” of the s9 galaxy series and one employee in particular. I want it understood that most of the employees were friendly, helpful and seemed willing to go out of their way for you and they answered you in a manner that felt real and not what I would call sales speak. So I bought a tablet and saw the sign or picture I posted with this review. For those who don’t see it I will quote it: Purchase the new galaxy tab s9 series. And get a free book cover slim. Plus, save up to $650 with qualified trade in. To me it sounded like you got a cover/keyboard slim for one of purchase the S9 galaxy tab models. However, I was in a hurry to get a new store so I forgot to ask. So I came back later the same day receipt in hand and asked one employee and they claimed they didn’t know about it and didn’t see the sign until now So they went to go find someone who worked in that department or a manager. They also appeared to be looking for the case and asking other employees but couldn’t find it. So they found someone. When talking to this particular manager they claimed that it was for a trade in from an older series Samsung series. A friend who was with me said that it didn’t seem to line up with what the poster was saying could they ask someone else to make sure. The manger seemed annoyed at this, and proceeded to talk to us in a rude or condescending manner. I guess since we already bought the tablet we were preventing them from making them a sale? Does Best Buy do commissions on sales? They acted as if they had written the sign themselves, and told us they were the one who put up the sign. I find this odd because all the employees who came over to help before or agree or those who went to search for the case claimed they never seen or knew the sign was there. Yes, we understood that Samsung made these rules so that you couldn’t get a free case unless you made a trade with an older model. But the employee was very condescending seemed to be amused by trying to make my friend mad by making fun of their literacy skills. Like: “plus means and.” If he had said that Samsung required them to hang the sign and that these were the rules and he understood our frustration like a few other employees did we would have been understanding just annoyed. When I pointed out that it felt like it was false advertising or intentionally misleading he kinda of scoffed and said “made perfect sense to me”. And if this was true why did the other employee before them look for the case if it meant trade in? They didn’t seem to understand the sign either. If it was so simple couldn’t they have told me after reading the sign? Also they didn’t ask if we did a trade in or looked at the receipt. To me it sounded like if you purchased the series you would get the keyboard and if you made a trade in saved on the tablet. He treated us like we were some uneducated hillbillies who were wasting his time. Maybe it was how we were dressed? Even so, I don’t they should have treated us this way. If this is how they treat someone below their class and presumably the same race I shudder to think how they might treat another race. Considering all the other employees I don’t see how the red headed employee became a manger unless it’s a case of nepotism. One employee asked for us to wait for another manger or our name and number to ask about the case. Another did a fake purchase to see if the case was free. It was not. But thanks. I want to apologize to all the store employees under this manger. You don’t deserve this and I hope you find employment elsewhere. Please consider...

I purchased an epson photo printer for my wife on July 7, 2024 from Best Buy. I found the product at Walmart for 20 dollars less, and Best Buy price matched for me. I have had some unfortunate experiences at Best Buy , but they usually resolve them quickly, to my satisfaction, until now. This purchase was made online. Initially their website said it would be delivered in 3 days. I followed the tracking and saw indication the item shipped, and I saw that the charge had been posted to my credit card. The tracking remained unmoving for 5 days; thus, I began to question what was happening to my order. I called, and of course, dealt with a call center and got nothing from them but canned responses off a computer screen saying the order had been delayed. On 07-14-2024 the item still had not moved so I tried to cancel the item online, and the website would not allow me to cancel. I called in to the call center again, spent the 20 minute wait, finally got someone, and requested the order be canceled. The next thing I did was order the item from Walmart (07-14-24). On 07-16-2024 I checked to see if anything had changed on Best Buy’s website. The order information looked just like it had 7 days earlier. It did not say the order had been canceled. I looked and the charge was still on my credit card. I looked and I had not received an email confirming the order had been canceled. This concerned me so I called the call center again. I knew before I dialed a single digit, I was going to get canned responses. After going through identifying who I was, and the order, I asked if they could tell me where my package was right at that moment. After pushing a little bit, I was told Best Buy still had the package. I asked, “Are you telling me you cannot get a carrier to pick up a package in 8 days.” At this point it was my belief, and still is, that Best Buy never had the item. I asked why my credit card had been charged if the item had not shipped. Evidently, Best Buy considers something shipped the second they create a tracking number for a shipment, rather than when a carrier actually picks up the item. I asked if there was a number I could call to a Best Buy office where someone deals with problems. I wanted to talk to someone that can think about the problem to try to resolve it, rather than look for a response on a computer screen that best fits the situation. I got a another canned response rather than yes or no. So, I asked to speak to a supervisor. I was placed on hold 3 times. I believe the wait time before the call center person picks back up is 3 minutes. Each time their response was, “I am sorry the supervisor is still busy. After the third time, I was told my call was being escalated, but the supervisor stayed busy. I never was given a supervisor to talk to. I was told they would cancel the order. I would receive a confirmation email within 2 to 3 days. My credit card would get a refund within 7 to 10 days. We will see. While I was talking to Best Buy on the phone (07-16-24) The epson photo printer I ordered from Walmart was delivered...

Their curbside pickup is now a drive-thru pickup service. I found this out after waiting for over 20 minutes, if not more, for someone to bring out my online purchase.

I was parked right in front of the store in the first few parking spots because I saw a sign that read "Curbside pickup" on the front of the building and thought that since I had checked in, gave them a description of my car, where I was parked, that an associate would bring out what I ordered. (And this really wasn't curbside like they used to do, because I was in a parking spot. It's been a while since I've been to the store to pickup anything.)

After what seemed like forever, I had to wave down an employee on the inside of the store to ask them what was taking so long for my curbside pickup. He then tells me that they don't do it like that anymore and that you have to get in the drive-thru line. Why not have a sign on the door or building that says "drive-thru pickup" followed by an arrow directing customers to the side of the building?!

I came from the other side so I did not see the placards that were placed in the parking lot for the drive-thru pickup? Plus, it was dark outside and I can barely see well in daylight. I thought the long line of cars was for the Geek Squad or returns? It was a long line of cars!

The drive-thru service is a little slow, but I get why. Like I mentioned before, I don't understand when you check in why it asks for which parking spot number you're in when it's clearly a drive-thru type pickup service.

When I had complained to one of the associates in the drive-thru service about how I was on the wrong side waiting for over 20 minutes, she patronizingly apologized and told me that they have signs everywhere. First of all, I didn't know that I had to look for signs in the parking lot and, again, I don't see very well at night. (But she didn't know that 😆) And what's more, when I went to check my order status, it was saying that my item had been picked up already, but I hadn't even received it yet.

But anyway, I got what I ordered. It just took much longer than usual because I wasn't aware of the new pickup procedure. I wish I had known, cuz it would've saved me a lot of...