Hyatt Place Memphis/Primacy Parkway — Hotel in Memphis

• NOT RECOMMENDED * First to note; I have been a huge super fan of Hyatt Place and it’s been my first choice “go to” since 2021. We’ve stayed several months at them since 2021. Today I’m officially done. Can’t see returning to this brand. This was an experience that had so many potential positives and yet was flawed beyond redemption. This was really bad. Cut trip short due to Hyatt Place. Drove home nonstop to avoid any additional hotel drama.

Booked 2 night King 2 adult (no smoking/no pets) stay 9/26/2024 & 9/27/2024. Used World of Hyatt rewards to pay for the rooms.

Arrived after Midnight am 9/27/2024 having driven from Texas. Cora was the attendant and she was pleasant and attentive. Cora was the only light in the stay.

Asked for: Clean Toilet Flushes No bad odors

booked us into rm 102. Failure #1 RM 102 - Musty and other bad Smells / dirty & stained mattress. Toilet broken - won’t refill tank. Rust & stains on sofa. Chair broken.

Looked at several king rooms on 2nd and 5th floor. Similar issues with run down state and mattress stains. One had what appeared to be a large blood or feces (dark reddish brown stain) on the end. We let Cora know so she could remove from inventory and allow maintenance to fix.

exhausted and frustrated settled on a room with 2 double beds. # 219

Failure #2 room 219 - Mattresses Worn out. Rust in many places. Dirty sink. Mattresses placed with support in wrong place. injury hazard. Carpet and walls stained and very worn. Inside bathroom door dirty. Room Door knob sticky like pancake syrup. I could not sleep that night as the mattresses were completely worn out and indentation in the middle. By this time it was about 3 AM. Stayed in Room until early morning and then went to discuss with the front desk.

Told Front Desk that this room had problems noted. Cora offered to find us a replacement room as some king size had become available. We inquired as to staying through Sunday.

Cora checked several rooms and found a handicap room 203 that was newer and mattress in better shape than we had in other rooms. The carpet wasn’t good or clean and there were stains on sofa and other places.

We decided to give Hyatt place another night as the room was paid for and we had obligations to be with family that day and night. We didn’t have time to move a third time.

Fail #3 ROOM 203 - closet door broken. Front sink bar missing carpet. As in all the rooms, the chair for the desk was broken. At least the room did not smell bad but it still did not feel clean. I slept better on the second night at least because the mattress was better.

Decided not to go to another hotel because the stay was so Epically bad that we decided just to drive home a day early. It was more important to make it home and not have to deal with another hotel, then to remain in Memphis.

Additional notes, there is a daily parking charge and the parking area is not secured by gate or other visible means as some of the surrounding hotels have.

The continental breakfast has similar items to other Hyatt place, but the quality is not good. The only eggs are the bulk produced in Trey Steamed eggs scrambled. Or you can get hard boiled eggs which are disgusting and powdery tasting. The inside shells were very yellow and they were discoloration as if they had been reused many times.

They did have the waffle maker, which I usually enjoy but, the breakfast area was not close to what we find at Other Hyatt Place locations.

General impressions: this could be a nice hotel, but has been allowed to decay and get rundown. It needs a refresh of mattresses paint carpet And general facilities. The left elevator made a decisive thunk and dips when you get on it and it’s a bit scary.

I will not return to this Hyatt Place location again under any circumstances. Even if there is a complete and total top to bottom, refresh, which is completely past due. I understand that you have to make a profit but you have to run an establishment that is at least up to your name and branding. This was nowhere close...

We stayed here at the HP Memphis/Primacy Parkway July 01 and July 09, as stopovers during a roadtrip between Texas and Ohio. Arriving on the first stay, I had been able to check-in online and received an electronic room key prior to our arrival. It was noticeable that the porte cochere in front of the main entrance to lobby did often have vehicles parked there short term sometimes making passing through to the parking slots further in a bit of a squeeze, but there was plenty of parking. This is the one of the few Hyatt Places that charged for parking. It did not feel any more secure than others. Entering the lobby there was no front desk agent present, so we proceeded to our room and the electronic room key did work. There was a keyed safe in the room. The safe was large enough to fit a 15 inch screen sized laptop. The odd thing about the safe is that it was not secured to the base of the cabinet in which it sat. Essentially were one wanting to take the safe, one could just lift it out from the cabinet. Going downstairs later I asked the front desk agent who was there at that time for a room key card which I received and used the rest of that stay. I awakened at 04:00 a.m. the next morning and went downstairs and found a quiet corner in the lobby to read. Night desk agent was cordial and the lobby had periods of busyness with guests and workers coming and going. The lobby required key card for re-entry after hours which was a nice security measure. Breakfast was ready at 06:30 with powdered eggs, sausage, potatoes, breads for toast, cereals, oatmeal, waffles available. We left to continue our road trip at 07:00.

The return to the hotel the following week was where things were less optimal. Check in at the desk was quick enough. The FD agent thanked me for being a hyatt status holder and assigned us to room 101. The room was the standard one bedroom HP room. The toilet in the bathroom, however, had sapphire blue toilet bowl cleaning liquid and wads of toilet paper in the bowl. Flushing the toilet, the water rose, but the material did not evacuate. Returned to the front desk down the hall to advise the FDA that the room was not going to work and told him about the toilet. He said he would reassign us a room, so went back to the room to retrieve our bags and getting back to the desk, the FDA spent an inordinate length of time giving restaurant advice to another guest there. Getting to me with a different room assignment he searched and put us in 315, next to the elevator. We went to the room and things looked okay. This toilet flushed. We unpacked our bags and were getting ready to head out for dinner. But in the bathroom behind the door we found a pair of boxer shorts lying on the floor. My traveling mate asked me if we should get a different room again. Fearing what we might find in the next room, I felt that this hotel would only disappoint me further. So I took a coathanger and lifted the underwear from the bathroom floor and took it outside and placed it onto the garbage can in front of the elevators. It was still there in the morning. Breakfast was a bit slow in being put out with only half the usual spread available by 6:30. We left the hotel at 6:45 a.m.

I did not receive a request for a feedback review of the latter stay from corporate, thought they had requested one for our stay at this same property the weeknight earlier.

It's Memphis. Is this up to Hyatt standards? Not in my experience. I cannot recommend this hotel. Housekeeping is the one basic feature that keeps a hotel in good stead. This...

First the good - Rooms were clean and comfortable, as expected. Breakfast was good.

Now the weird - made reservations online, showed up about an hour later. I was told that they couldn't check anyone in for the rest of the day because a problem with their "systems." I asked how I just booked it online. They threw "corporate" under the bus and said they couldn't stop them. They said they had rooms, but weren't going to be checking anyone in for the rest of the day. That didn't really make any sense to me.

They made no offer or effort to help book a room at another Hyatt property. The desk clerk just kept repeating "we will be unable to check anyone in." While I sat in the lobby looking on my phone to find another hotel in the area, several people came in and were told exactly the same thing.

I found it bizarre that they couldn't figure out how to let Hyatt know they shouldn't be taking reservations. They also have contact information for everyone making reservations online. They could have called people and let them know instead of making people drive all the way there to find out they didn't have a room. What about people who arrived later and couldn't find another local room? Shows no consideration for their customers.

The next day, we still needed a room, so we checked and they had fixed their issue. This day, we checked in no problem, went up to our room, opened the door, and... a couple was already in the room! That had never happened to me before.

We went back to the front desk. Again, no real apology or embarrassment by the staff. While the clerk was setting up another room, I noticed some papers on the customer side of the desk. I glanced at them and noticed it was customers' credit card authorization forms. They had just left out customer credit card information for anyone standing there to pick up! We handed the forms to the clerk and pointed out it was customer information sitting out. She didn't even acknowledge it.

At this point, it seemed like we might be on candid camera. Finally got to the room and the rest of the time was uneventful with the exception of a manager coming by around 10pm to see if they had the right people in the right rooms. They couldn't even track who they had assigned to each room!

The room and location were fine, but management of this hotel must be living in the...