Customer service:

First, we were not greeted or even glanced a look at the entrance by the owner sitting at the entrance desk.

Secondly, while waiting for us to decide our orders, the owner was impatient, pacing back and forth, and while taking our orders he was rude and condensing.

And yet, when caucasian customers entered, he was kind and helpful. The complete opposite when servicing us. We greeted him at the entrance and he did not respond. When a caucasian customer entered, he immediately greeted them and offered them his services. We thanked him when taking our orders, in which, he ignored. When other customers entered, he thanked them. To give background, we are Taiwanese-Americans.

Food:

Green onion pancake - Good, crispy, and authentic

Sweet Soy Milk - Normal, good, nothing special

Beijing Style Tofu Pudding - my dad in the hospital enjoyed it and he normally doesnt have much of an appetite

Chinese Donut - not authentic, not crispy, not good

Salty Rice Ball - my Taiwanese born and raised mom said not authentic and not good. I think it was okay, too salty, but cant say i would order it again

Lastly, the most disappointing, the Steamed Pork Buns (showed in the picture):

Cold, no soup in wrapper, shriveled, not good, not authentic. We had taken it to go for my dad in Stanford Hospital to eat, and when we opened it up at the hospital, about 15 minutes after receiving it, it was rock cold. To compare, the tofu pudding was still hot and recieved and opened at the same time.

We considered ordering again from this restuarant whenever my dad craved Chinese/Taiwanese food given how close this restaurant is to the hospital. We wouldve ordered again even with the owner's rude attitude for my dad.

However, given that even many of the food is not authentic or good, and on top of that the rudeness of the owner, we have decided to toss the take-away menu and never go back again.

We were polite and not disruptive. Don't know if it matters to mention but we did tip. But even when leaving the restuarant after we said thank you, the owner still did not respond, and we were ignored.

He seemed nice to the other customers and some of the food is good but overall for us, this is not an establishment that we would like to support again.