J & J Hawaiian BBQ — Restaurant in Menlo Park

This isn't so much a review of their food. But let's talk about that for a sec. I don't know how theyre able to carry the same JJ Hawaiian BBQ name but this shop is not the J&J that we're accustomed to. This is a shop for cheap Chinese food. So if you're in for cheap, greasy, sugar and salt laden Chinese l then this will fill that craving.

But I do want to address something that disturbed me. I wanted to use the bathroom that was locked with a code. But this lady, who seemed like a homeless with a small dog, was before me who also wanted to use the bathroom which apparently was given a code that didn't work. And this person did order something and was a legitimate customer. The woman who worked behind the counter completely ignored the lady who wanted to use the bathroom like as though she didn't exist. So while I was waiting for my food to be prepped, I asked the woman for the bathroom code because I wanted to use the bathroom before I eat. What I was hoping was for the lady to hear the code so this is poor lady and her dog could use the bathroom. Then the woman behind the counter blatantly lied in cold demeanor and told me that the bathroom is out of order. She could have said the same thing to this poor lady that was needing the bathroom. Instead she chose to ignore the poor human as though she didn't exist. At that point I canceled my order and left with disgust for how the people run things here. I will not cater to a business, especially eat their food, that's apathetic and downright mean to one who's most desperate... And this lady was a customer. It totally disgusted me. ...

So I showed up and most of the food looked dry and like it had been sitting for hours, but with limited Chinese take out options I got it anyway. She served me the smallest scoop of chow mein I mean like tiny I asked if she could put some more and she denied me with a negative attitude. I continued anyway, once my plate was ready she kept with this horrible attitude for no reason and yelled while I was trying to find my credit card. I said you know what I’m ok thanks. She literally gave the plate for free to some Asian guy who was walking out. Whole plate for free but couldn’t give me a decent portion completely pointless. They tend to treat Latinos some kind of way I usually ignore it because they’d never done it directly to me, and because like I said not many options for Chinese around here but this experience was horrible. I went to another Chinese place in front of Target on El Camino in Redwood, food was great they were very friendly and portions were huge. Never going back to J&J. I just read a review that said they...

First, this place looks like a war zone with the life back to normal. Place was disorganized and dirty and I as was waiting in the line I needed to use the restroom and as I request the code to open the restroom door the lady told “restrooms only for customers” and I responded that I was going to order but needed to use the restroom right now and she was like okay I’ll give you the code after you order. I thank her and left. Didn’t feel good about this Hawaiian bbq store since the beginning and what happened just confirmed the poor service and lack of hygiene found there. Go to L&L Hawaiian BBQ instead. You can’t go...