Arby's — Restaurant in Mentor

If I could give the atmosphere zero stars, I would. There was plenty of seating because it was absolutely dead at lunchtime on a Saturday. It is in need of some serious renovation. The roof is very clearly leaking.... all over. The main part of the store where you order was freezing!! Around the other side of the restaurant, it was a tolerable temperature, but it looked a MESS. Ceiling tiles removed. Leak stains on the ceiling tiles that remain. The bathroom wasn't super dirty, but there was NO warm water to wash my hands that were already freezing from ordering in what felt like Antartica. The service wasn't the best. We were the only ones there when we first walked in and the man was staring at us, clearly waiting for us to order, so we tried to joke around about not knowing what we wanted yet and just got more blank, silent stares in response. Again, it was not BAD service... Just very awkward when there is no response. The food was perfectly fine, though. Nothing tasted bad, and it came out hot and seemingly fresh.

I think if we return, we will definitely just hit up the drive-through. We are from Chardon and we get utterly spoiled with the atmosphere there. It is fully renovated, has low lighting, and looks very clean and updated all around! We will just take the long way home from Mentor if we want a better sit-down experience...

Went to this very super-wonderful restaurant via the drive-thru. When asked about our meal and drink, the server was loving, caring and professional to us. Server was also kind, too. Staff wasted absolutely no time at all preparing our food and drink. Staff is very professional in preparing our food and providing such very beautiful service. And the food was delivered to our car immediately. This is yet another sign of such beautiful service they provide. Chicken tenders were absolutely fantastic. Fries were awesome. And the chocolate milkshake was absolutely nothing short of superb. I owe the honor and beautiful service of the wonderful meal to this wonderful staff. I give this beautiful, professional place 5 stars forever. This is one place that is kind and cares for...

We were here at about 2:15 p.m., 4 of us. There were 6 orders on the screen with one person running the drive thru, the fryer, expediting customer's orders, and front cashier/order taking. The other lady was making all the sandwiches. These 2 ladies were as calm as can be, getting all those orders together. Not to mention 2 more orders came through the drive thru while we were waiting for our order to be taken. When all the orders were caught up, the lady making the sandwiches came up front to take our order. By this time the store had quieted down. I told her she had done a great job with all those orders! Great job to the both of you! I was very much impressed, and they were calm throughout the...