This McDonald's keeps marking the orders ready for pickup when they are clearly still being prepared. As the delivery driver, this removes the ability for me to not be penalized for an order that is not ready on time and the delivery driver gets penalized for not picking up the order on time. The pickup time for this order was 7:53 a.m. and they had it marked ready for pickup the entire time. The order actually wasn't sealed up and put on the shelf until 8:00 a.m. It's required to have been left in the being prepared category until it was actually on the shelf, sealed up and ready for pickup. I indeed got penalized for it. Very unfair. Management and owners this is not only frustrating for delivery drivers but also for customers who have placed online order pickups. I know your staff wants theur6numbers to look good for McDonald's corporation and for maybe the delivery service too but please don't do this on the backs of the delivery drivers and your customers who are expecting that you're going to follow through honestly. If things happen and the order is not ready, then it just isn't ready. Let the truth of the time of your actual readiness be a measuring stick for where things need to be improved, not reporting it as ready for pickup earlier than it actually is. This just frustrates everybody and it's not integris. This is not the McDonald's way. Thank you for your attention to this...
   Read moreI do not recommend this location.
Most McDonald's and their staff I've visited behave well, kind, and professional.
This one is not the same, unfortunately.
Waited in line in the drive thru for several minutes, then was told to come inside. "That's strange and a waste of my time, but okay" I thought.
Tried to come inside and it was locked and the lobby lights were off. Was told to walk to another door.
Once inside to pick up my order, a short lady asked if "that" was my bag.
"What on earth are you talking about?" I thought to myself.
I said I didn't know what she was talking about, and that I didn't have a bag, with a very calm voice.
She placed the order I was to pick up in some other random part of the restaurant instead of handing directly to me, and told me my order was "over there."
I've never seen this woman before in my life, being new to the area, so I have no idea why she's interacting with me as if I, in a past life kicked her dog.
At this point, with three strange interactions from this McDonald's and this particular short lady on their staff, I was speechless.
If you want to walk away frustrated, disrespected, and disappointed, this McDonald's is for you.
Clearly, the staff seem to need more training to understand how to relate to people in a kind and respectful way.
I won't be returning. Grade: F. I recommend...
   Read moreI'm only leaving this review out of pure astonishment to the consistency of this location. I have avoided coming to this location as much as possible for at least the past six months. I have waited up to 25 minutes in the drive through and been given the wrong order more times than not. I swear I'm not exaggerating when I say this but I would say it's a safe assessment to claim that they have passed the 50% threshold of giving me an order that is completely wrong or missing items. Against my better judgement, I stopped by on my way to work this morning. Ordered a sausage mcmuffin and a hash brown. I received two hash browns. Not a big deal being the employee was very friendly in that aspect. However, one could say it's a big deal in the sense that either it feels as if they may be running the worst store in the valley or they have kept their amazingly inaccurate order fulfillment running at an astoundingly high level for at least a solid two years.
If you're a betting person, take a gamble. Pull up to the drive through with a friend and make a bet that the order will not be correct in one way or another đ Use those winnings to buy your food and if you use the app, you'll get reward points too! Potential win/win scenario if you...
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