Burger King — Restaurant in Mesquite

I give this burger King 3 stars as it could have been 5. The reason 3 is for I went to order a meal today I got the chicken sandwich meal plain and also a whopper with cheese plain. When I got the sandwiches the whopper was fine and the chicken sandwich was not had lettuce and tomato on it. So my wife took the sandwich in to let them know and instead of just giving us a new sandwich the manager on duty just wiped the stuff off the current sandwich. Then told my wife plain means no sauce but it doesn't mean other toppings. Which to me made no since cause that would mean my whopper should have been the same way. So I went in myself and asked for a new sandwich and showed him the receipt said plain, he said the same thing to me and I said well we are from Colorado and when you say plain that means nothing on it. Just meat and bun. So now we know how Texas works. He made me a new sandwich after throwing the other one away and then thanked me for my time. This interaction brought it down 2 stars as every other time my experience has been awesome. They even ask you how do we make your day awesome. I just feel like maybe it was it was a stressful day for the manager. I get it we all have bad days, but to treat customers as if we are held accountable for the mistakes that happen is an insult. So I love you burger King but learn to be cool. It is okay to make a mistake and...

You know I honestly don't know if it is the Burger King's in this particular Mesquite area or if it's just random occurrences but it's been happening quite often where these Burger Kings in this area have been running out of things tonight during my experience I've been at work since early this morning and I haven't really eating that much today so I wanted to come by to grab something quick to eat and I get to the drive-thru window and they say they don't have fries or chicken nuggets this isn't the first time that this restaurant has been without something as simple as fries I go to take my order and the speaker goes blank after part of my order was taken so I had to drive forward to put in my order the individual at the window was kind but it just strikes me as odd that a fast food restaurant would run out of some of their main products such as chicken...

⭐ 1-star review

I don’t usually leave reviews, but this experience deserves one. I’ve given this Burger King location way too many chances. Somehow, they manage to mess up my order every single time — and I’m not talking about complicated orders. Even the simplest requests come out wrong.

Today was the final straw: they got my order wrong four times in a row. Yes, four. I had to keep going back and forth, and each time, they still didn’t get it right. By the end, I was frustrated, hungry, and completely fed up.

The staff either don’t pay attention, don’t care, or both. It’s clear there’s a major issue with training and quality control here.

I strongly advise everyone to save themselves the headache and avoid this location altogether. There are plenty of other places that respect their customers’ time (and get your food right the first...