Salad and Go — Restaurant in Mesquite

Called in around 8:00 p.m. to place an order because the online system was giving me challenges. Place an order for a fajita wrap with tofu, no cheese no romaine, substitute mixed greens and hard boiled egg and I received a fajita wrap with fajitas steak cheese and romaine. Didn't get a chance to open it up until about 5 minutes until 9:00 bit into it started chewing and quickly realized I was eating steak. Spit it out opened it up and this picture is what I got. Call the store and spoke to Sean a store manager, and he said I'll write your name down and you can get it taken care of next time you're in. Explain to Sean I don't live anywhere near here I'm only here tonight and tomorrow morning because of work. He said sorry but it's okay you can get it taken care of somewhere else at any one of our locations. I asked him how and Sean says I wrote your name down. I asked him what that means regarding my problem. He said wherever you go just tell him you spoke with Sean a manager and they'll take care of you....

And here I sit still without dinner, but it's okay because Sean the manager wrote my name down...

... And by the way just in case you're a detail-oriented person and wondering, he did not ask my name!

And one last side note I order from salad and go all the time just not this location... This was...

My stomach is still recovering from my lunch here yesterday. I came to this location on my way to work and ordered a Good Greens Salad and green juice. Service seemed pleasant until I parked and realized they put rotten slices of avocado on my salad. I drove back to the window to ask for a replacement avocado and was told all of their avocados looked like that. I was offered the option to choose between two halves of another rotten avocado. Having just driven 30 minutes in bumper to bumper traffic on an empty stomach, while also on a time crunch, clouded my judgement as I accepted instead of just asking for a refund and going somewhere else. My stomach began cramping later that evening and is still upset as I write this review. If they felt confident offering this blatantly spoiled food to a paying customer, who knows what other health code violations are occurring in this kitchen. I'm reluctant to give up on the chain as a whole, but there's no way I'd ever trust this location with my food until it becomes clear that there is a switch...

They (she) tried to beat me out of my FREE Caesar salad I ordered through the July 4th online promo. Rather than double check her reading of my order, she started asking if I was sure, did I click submit, etc. This chapped my hide because I ordered and paid for the new southwestern (?) salad, a FREE Caesar, and a cup of water (senior citizen, fixed income (don't be hatin')). Order ahead is supposed to be quick; why was she conversating with the car ahead of me, who finally ordered a drink after I honked, in the heat, have mercy... this wasn't working for me. Rather than continue to idle in my F150, I turned it off, got out while the others were holding up the line, and then got the 3rd degree. Did I mention it was hot 🥵? She stepped away for a while and a guy came to the window with a bag of salads, and confirmed my water, too. This could have been a turn for the better; however, when I got home, I had TWO Caesars. They were...