Soulman's Bar-B-Que — Restaurant in Mesquite

NEW UPDATE TO REVIEW AS OF 6/6/22: The Manager Martene called and was very professional. He understood the issue and immediately spoke to staff to rectify the last incident on 6/5/22. He also recognized we are long term patrons with Soulman's, and he remade our entire order. THANK YOU, MARTENE! 😁

UPDATE ON 6/4/22: FLIES IN FOOD and CONDIMENTS! RUDE CUSTOMER SERVICE!!! UPDATE to my former review: I want to bring to your attention an event that transpired at the Mesquite location. Check #247 was my order. The server was line cashier #2. While I placed my takeout order the staff line was aloof and the line server ignored many of my questions. She left my order exposed, and flies were in the container and on the bun. When brought to her attention, she said she only saw the flies on the bun, and would replace that only. In turn, I asked my order to be remade. She took the original order, and slammed it in the trash in frustration. I informed the cashier, and she informed the server to close the lid on the 2nd attempt. The server did not do as instructed. She also failed to include BBQ sauce on the 2nd order. The line was dirty, and the condiments (pickles, onions, etc. had flies around them). I have been a loyal patron at this location since 2016. I cater every holiday, and even spent hundreds of dollars for an graduation event for my daughter. Note: the local manager (Martene) was not on duty. The incident occurred around 8:13 p.m. on 6/4/22. My order was: (1) two meat plate, (1) half slab, and (1) pulled pork combo. Hopefully, Soulman's will speak to and properly train staff during the evening hours. The location is totally different (vibrant, friendly) in the afternoon, but changes drastically during the...

I’ve been visiting this particular restaurant for about two to three years now out of the five I’ve been living in Mesquite. The thing I’ve noticed more than anything is that this place is very hit and miss. My first visit was by far the best. I got the 3 meat plate, the quality was good and they weren’t stingy. But all subsequent visits have been disappointing. The main issue is that I’ve frequently observed that you can literally order the same thing as a Hispanic person in front of you and get less meat than them. I’ve witnessed this on several occasions where I’ve gotten my brisket (no smoke ring) and sausage sliced paper thin and the person in front of me had a very nice slice of the same thing. I’m not even gonna mention the ribs on the 3 meat plate because that in itself is just insulting. Especially if that lady is cutting up the meat then you really notice it. Normally when I see her cutting up the meat I just go somewhere else. The lack of consistency will make me eventually stop coming here and that would be unfortunate. Because I think they do have good bbq but I need consistency. In my opinion the Van, TX location is...

I visited the Gross rd restaurant on yesterday (12/28/20) around 3pm. On this visit the experience was not as friendly as usual, different meat server. The short guy who serves the meat had a very rude and matter of fact attitude. Not only to me but to the other costumers behind me as well. They asked me were they dreaming and I told them no. He needs to work on his people skills. I also mentioned it to the cashier. This guy is usually rude Everytime I visit and he's there for at least over 5 years, which is why I try to space out my days hoping he's off...Even on Christmas Eve he was rude. All I know is this, I like eating there and if I want a 3 meat plate and want 2 of the same kinda of meat that's my prerogative. As long as I pay full price for it or even extra if they wanted to charge that it would have been fine. He was so rude about not doing it that way. I started to leave but it was a long day and I didn't feel like cooking...So please work on your employees performance with the employees performance because at no time have I ever been rude with your staff during any...