Wendy's — Restaurant in Mesquite

So as my father used to say is riddle me this Batman... the food was great as always but the reason for the 3 stars is because I put the order in the app and told the cashier that I had an app order and I was told that I had to come inside to get my order just to find out that it was never prepared and the lady at the register had to hunt down my order and the receipt for it. I could have sworn that the reason for the app is to have it ordered, paid for and people wouldn't have to go inside. The way everything went down makes me wonder what the purpose of the app??? If I wanted to go inside then I wouldn't have prepaid for my order and select drive thru. I'm going to say that there may have been a computer glitch I don't know but to tell me to come inside and then finally finding my ticket and putting the order in. No sorry our mistake just turning and ignoring me. I'm disabled and coming inside didn't help me because I had to carry my food and two drinks and...

This is the Wendy's at the Mesquite location. I was greeted by a kind guy with glasses there. He was nice and the whole staff was friendly and attentive. I like their menu on a budget, love their 4 by $4. It comes with a drink (free refills), good decent size cup and there is a machine with so many flavored sodas and drinks. On top of that you get to grab a small burger with some nuggets and fries. As an adult female beyond her 30's I can gladly say this filled me up. They have the baconator and so many other menu worthy items. They have a very clean place, very tidy for a fast food place and the restrooms were surprisingly clean. They do keep up with their cleaning there. As for the food it wasn't very fresh that is why I gave it 4 stars. The fries and the burger didn't taste good and it got cold very fast. I was onsite and picked up the food right away so there was no excuse for that.... Their drive thru is pretty quick...

Only getting a one star placed a online order an when we arrived my wife went in not knowing the dinning room closed at 8 we arrived at 855 an the door was open. my wife was told rudely that we had to go to the drive thru then the so called manager slammed the door an locked it then. She could have said that she was sorry the door was open but let me help you with your order that would have ended the problem. But them we had to wait for 10 minutes in the drive thru with a trailer behind my car for food that at best was not the best food I have gotten here. When I ask about the treatment she didn't want to even help this is very bad customer service this girl is very rude an unprofessional it was the worst service I have gotten from a wendy's ever. I will go to the competition where I know the food is bad an service is horrible. That way iam not disappointed I know it will...