Master's Pizza Pasta & Grill — Restaurant in Miami Beach

NUMEROUS EMAILS AND MESSAGES WERE LEFT FOR THE OWNER/MANAGER BUT WERE NEVER RETURED

As a South Beach resident since 1993 I have been a customer of Masters for numerous years. This was my first order (Saturday 9/19) from them in a few years but I wanted to give them a try again as well as support a local business during Covid. This place is terrible.

To start off with, I generally do not write negative reviews unless there is something VERY wrong. I am in the restaurant/hospitality industry. Well this past Saturday, things were VERY wrong.

I ordered the Pasta Pasta Puttanesca, Fettucine with meat sauce and a side of Meatballs. Also in my order was a side of Sauteed Brocolli. We also asked for parmesan cheese and crushed red pepper and utensils (never delivered). What was delivered was an absolute disappointment. I'll start with the worst part of the meal first. The frozen meatballs. The meatballs (3) were identical in shape and texture. By texture I mean the freezer burn that is on the outside of 'Ready-to-Eat Meatballs' that you can find in the freezer section of any supermarket, Costco, or I'll even say it, Sysco. Besides the meatballs having the taste of freezer burn, one meatball was actually still defrosting on the inside. Totally unacceptable and quite disgusting. We have all ate pre-cooked meatballs at one time or another so I trust my tastebuds and my experience within restaurants in the front and back of house.

The side order of Sauteed Brocolli that was ordered was another disaster. What was received was a side of steamed frozen broccoli (see picture). And last but not least, the bread that comes with the pasta. Stale and cold.

It was a total waste of $45 that I will never see again. I know that restaurants are struggling right now but for Masters to take the financial burden out on the local community is not only upsetting but quite distasteful, literally. Frozen ready-to-eat meatballs and stale cold bread does not represent an Italian restaurant by any means. Horrible customer service and the inability for management/ownership to respond to a customers' complaint is par for the course in Sobe unfortunately.

I really did not want to give this review. I gave you guys EVERY opportunity to respond to me in private via phone, email, text, etc and you have refused EVERY opportunity to make amends or even apologize. $42 is not the end of the world, but an Italian restaurant serving frozen store bought meatballs is getting...

My heart was broken today. 🥺 It has been a few years since I visited my favorite South Florida pizza joint, Master's Pizza. Went today for a takeout of my usual large cheese pizza with a bit of a thicker crust, like they did it back in the 80's. Anthony made my pizza. Friendly guy did the best he could with the ingredients he had available to him. There lies the problem. 🤔 Took the box to my car to have a nice, hot & fresh slice with taste I remembered. Well, took a bite from the tip. Immediately I knew something wasn't right. There wasn't that flavor of the rich sauce and stretchy mozzarella, and the crust? I noticed when Anthony made my pizza, he sprinkled on some diced cheese, not the shredded mozzarella Master's has used for years. I had to Google this. Seems they may be using a blended cheese, and it may also be part skim? 😱😭. Real New York style uses the shredded, dry low-moisture whole milk mozzarella. The sauce lacked that nice spiced right tomato sauce. Finally, the crust/dough issue. I bit into the crust end which is always my favorite. Shockingly, it was crispy like a cracker! Master's always had a flavorful, chewy crust, and I mean flavor like a good sourdough bread. This cracker was completely bland of flavor. Today proved to me indeed, good things come to an end. 😥 Sadly, the 3 strikes on the pizza is not where this tragedy ends. Before, around, and after Covid, Master's interior seemed to fall apart. From messy toilets, broken seats, leaky ceiling, etc. They have been in a constant "renovation" for years with no sight of real progress. Just today with cracked, peeling ceiling, to missing lights, and a musty warm air feel & smell. Seems ever since Master's moved years ago from the corner block a few spaces in, things have spiraled downward. I am sorry guys, but this needed to be posted. I hope you bounce back and make the pizza and the interior of your restaurant up to standards if what we expect. I'll see ya in a couple...

Masters Pizza Pasta & Grill offers a delightful culinary experience that combines the richness of Italian flavors with a welcoming ambiance. From the moment you step in, the warm atmosphere envelops you, setting the stage for an exceptional dining adventure.The menu at Masters Pizza Pasta & Grill is a testament to the chefs' dedication to quality and authenticity. Each dish is crafted with precision and care, using fresh ingredients that tantalize the taste buds. Whether you're craving traditional Italian classics like spaghetti carbonara or adventurous creations like seafood linguine, there's something to satisfy every palate.One standout feature of Masters Pizza Pasta & Grill is their pizza selection. Handcrafted with a thin, crispy crust and topped with an array of mouthwatering toppings, each bite is a symphony of flavors. Whether you prefer a classic Margherita or a specialty pizza loaded with gourmet ingredients, you're in for a treat.In addition to their delectable food offerings, Masters Pizza Pasta & Grill boasts excellent service. The staff is attentive and friendly, ensuring that every guest feels valued and well taken care of throughout their dining experience.The restaurant's ambiance is cozy yet elegant, making it the perfect spot for a romantic date night or a gathering with friends and family. Whether you're seated indoors or on the charming outdoor patio, you'll feel right at home.Overall, Masters Pizza Pasta & Grill is a gem of a restaurant that consistently delivers on both taste and atmosphere. With its delicious cuisine, impeccable service, and inviting ambiance, it's no wonder that it has garnered rave reviews from diners. If you're in search of an unforgettable dining experience, look no further than Masters Pizza...