Steak Escape at the Dayton Mall — Restaurant in Miami Township

Went to the new restaurant in Englewood and the experience leaves a lot to talk about. I ordered two triple cheesesteak sandwiches, a small and a regular and the regular was supposed to have extra meat on it and a regular fry. Well sat there and then the manager was like oh we forgot to make your food. We’re doing it right now then top it off when the food got there open my sandwich cheese was cold, not melted, 1/2 of the sandwich barely had any meat on it and I did ask for double meat. The other half had me partially melted cheese and the rest of the cheese was not melted and cold. If I wanted a cheese sandwich, I could’ve stayed home and slapped some cheese on two pieces of bread myself , this truly makes me not want to go back there. I understand there was a rush, but you still need to make sure the food is prepared properly and not have done or actually not done considering I could pull my cheese off and slices. It...

Charged me extra to swap banana peppers instead of mushrooms on my Philly cheesesteak. Since when did this start? Have ate at this place a good 20 years. Food & service used to be great. Now they skimp, have zero passion & are plain rude. Owners need to retire. I'll take my business to Penn station.

Edit to owners Yes you people skimp! Quit with the lying. Charging people to swap out for another topping is just plain greed. Penn Station doesn't do that. And their subs are better & cheaper!

Just look at all the negative reviews. Owners of this business are snooty jerks! I'm aware of supply chain issues & costs. I hope this...

The staff is amazing but the owner micromanaging them makes for slow service and a stressful experience. Food is awesome but the wait is rude since it is unnecessary. PLEASE NOTE that I will never visit this location again after the owner lying and saying the staff is new. Anyone that has been to this location know the staff has been there for years. I would have respected your response had you not attempted to down play the issues or out right lied. Own up to your issues...