Atchana's Homegrown Thai Restaurant — Restaurant in Miami

I rarely leave bad reviews. Where to start…

Genuinely feel like I got scammed last night after paying for this and taking it back home to eat with my family. We ordered takeout at the bar, and despite the lackluster demeanor of the man who took our order, I thought I might have found a solid Thai spot in miami. We placed the order and ordered some Thai Tea and beef satay to eat while we waited. The Thai tea came out first and I have never tasted something so sweet in my life. I’ve had Thai tea many times, including in Thailand, and this was over-sweetened to the point of being undrinkable. When I mentioned this to the man, he said “it’s Thai tea, Thai tea is sweet” rather than just accept my experience as truth. I said I could not drink it and instead of offering to make it with less sugar he just took them away. Some time later he swung by and placed some cash in front of us (since we had already paid) without saying a word or making eye contact. The beef satay came out a few minutes later. Some skewers were over salted, some lacked flavor, the sauces were decent but not great. Just ok. I was beginning to have some doubts about the place.

When we finally got our order and were halfway back home, we get a call from one of the servers at the restaurant — who unlike the man at the bar was nice and polite — saying they had forgotten to pack two items in our order. He offered to deliver them to us but we just went back and picked them up.

So after all of that, we finally had the food. It was underwhelming to say the least. The summer rolls which were supposed to have shrimp had only vegetables, and the sauce was quite bad. The pad kee mao was miles from being authentic. Noodles were dry and lacked flavor. The panang curry was very unbalanced, tasting too much like coconut milk and not enough like everything else. To make matters worse, we had ordered the mango sticky rice for dessert and found that we had received the sticky rice side dish instead. The jumping squid (which single handedly satisfied my craving for authentic Thai cooking) and the crispy duck were enjoyable relative to the rest of the food, but we were overall very disappointed and sad to have paid so much money for mediocre cooking and...

A Disappointing and Frustrating Dining Experience

I visited this restaurant expecting a pleasant dining experience—good food, a comfortable atmosphere, and respectful service. While the food was indeed decent, the overall experience was deeply disappointing.

During my meal, a group seated directly behind me was laughing extremely loudly and causing significant disruption. I politely brought this to the attention of the staff—twice. Unfortunately, no action was taken to address the situation.

Later, I found out that the noisy table consisted of friends of the restaurant staff. When I expressed my concern again, the so-called “manager” came over—not to apologize, but to tell me that I was the problem. His exact words were along the lines of: “You’re sitting outside; there are cars on the street. Maybe your ears are just too sensitive.” He even added, “If you go to a bar, it’s noisy too.”

Let me be clear: where I choose to dine is my decision. Whether I can adapt to a certain environment is also my personal choice. As a paying customer, I expect to be treated with professionalism and basic respect—not sarcasm or gaslighting. A restaurant is a business, not a private social club for you and your friends.

Sadly, I left feeling completely disrespected and unheard. The experience was infuriating and honestly, disgusting. I will not return, and I don’t recommend it to anyone who values a respectful dining...

I rarely leave negative reviews, as I'm usually patient and empathetic towards the challenges faced by the service industry. However, my recent visit compelled me to share my disappointment. I placed a pickup order at 7:45 PM, with an estimated pickup time of 8:30 PM, which required me to drive from Brickell to Coconut Grove.

Upon arrival, the hostess informed me that the kitchen was running behind schedule but failed to provide any estimated time or reassurance about my order's readiness. After inquiring, I was told it would be another 15-20 minutes. Returning at 9:10 PM - allowing an extra 40 minutes for any possible delay - I found my food still unprepared, with no signs of urgency or concern. Finally receiving my order at 9:26 PM, about an hour after the promised time, showed a complete lack of consideration for customers' time.

To make matters worse, they omitted one of the rice portions that should have accompanied the Penang chicken or tofu dish. As if that wasn't enough, the food quality itself left much to be desired. The pad see ew was unusually sweet, a far cry from the authentic taste I expected and waited so long for.

Regrettably, this experience has left a lasting negative impression, and I cannot recommend this restaurant. I will never set foot in it again. Fortunately, there are far superior Thai restaurants in the city that offer both better...